Professional Ethics, Etiquette, and Workplace Behavior

Introduction:

First impressions are made within just seven seconds and are rarely changed once formed. This Work Ethics, Etiquette, and Behavior course is designed to help you create a positive first impression and effectively interact with others in various business contexts, while considering regional and cultural differences.

Business interactions often extend beyond formal settings, and how one conducts themselves during meals or other informal engagements can greatly impact how they are perceived as a potential business partner. Over five days, you will learn the appropriate manners and etiquette for different situations, including international protocol to avoid missteps during formal events and visits.

This course enhances employees’ professional presence by refining their behavior, improving socialization in the workplace, and mastering fundamental work etiquette and ethics. It strengthens participants’ understanding of how proper workplace behavior contributes to respect, productivity, and positive relationships among colleagues.

Objectives:

By the end of this Work Ethics, Etiquette, and Behavior course, participants will be able to:

• Display appropriate behavior in both business and social settings.
• Interact comfortably with different types of guests.
• Maintain proper conduct both personally and professionally.
• Host VIP guests and formal events with the finesse of an ideal host.
• Observe proper communication etiquette.
• Apply manners and etiquette that are culturally and regionally appropriate.

Training Methodology:

• Hands-on Activities
• Problem Solving
• Self-Reflection
• Evaluation of Behavior
• Question & Answer Section
• Reflective Practice
• Group Work
• Table Manners Practice
• Case Study Discussions

Course Outline:

Unit 1: Principles of Business Etiquette and Protocol:

• Understanding Work Etiquette, Work Behavior, and Related Concepts
• Developing Work Behavior Skills and Strategies for Change
• Importance of Work Etiquette and Ethics in Organizations
• Role of Protocol in Business
• Civility and Manners in Corporate Imaging
• Major Work Habits and Conduct

Unit 2: Achieving Communication Success:

• Levels and Ethics of Communication in the Workplace
• Four Basic Rules of Communication in a Work Setting
• Stages of the Communication Process
• Delivery of Communication and Work Ethics
• Preventing Communication Breakdowns
• Cultural Considerations in Communication
• Effective Perception Management
• Listening Skills

Unit 3: Towards Individual Compatible & Professional Behavior:

• General Behavioral Norms in the Workplace
• Codes of Conduct in Semi-Formal Situations
• Handling Difficult People
• Politeness and Manners in International Trade
• Importation Practices and Policies
• Best Practices Hierarchy

Unit 4: Decision Making and Organizing Events for VIPs:

• Arrangements for Official Tours
• Rules for Major Events
• Time Management and Hard Work for Effective Hosting
• Patient Arrangements and Contingency Planning
• Avoiding Common Blunders
• Procedures for Welcoming Guests and VIPs

Unit 5: Acceptable Communication Behavior:

• Making Calls
• Conduct During Organizational Gatherings
• Electronic Correspondence
• Usage of Honorary Titles and Respectful Wording
• Exchange of Gifts in Business Etiquette

Unit 6: Administrative and Political Protocols and Their Relativity:

• Bounty Administration Protocol
• Insignia, Emblems, and Songs
• Managing and Resolving Discomfort
• Cross-Cultural Differences in Protocol and Manners

Conclusion:

This course on Work Ethics, Etiquette, and Behavior equips participants with the knowledge and tools to improve their professional behavior and interactions. By understanding and applying these concepts, participants will be better prepared to navigate the complexities of workplace etiquette and contribute positively to their organizations.