Interpersonal Skills Development

Introduction:

Austin Adams once stated that without achieving an Information Exchange comfort level, organizations cannot attain Communication Effectiveness. Each individual’s position and habits in relation to the audience influence how interactions are handled, which means every opportunity is exploited to strive for a stipulated goal. This course emphasizes the importance of effective communication in reaching both personal and organizational goals.

In this interpersonal skills training course, participants will develop a lens to focus on objectives, audience, and messaging impact. Creating an environment of free discussion and stimulating conversations is crucial for effective communication. The course highlights the relationship between humanity and technology, ensuring participants grasp essential interpersonal skills for their professional careers. Upon completion, participants will earn an interpersonal skills certificate, reflecting their mastery of leadership, communication, and teamwork.

Targeted at managers seeking to enhance team collaboration and employees aiming to excel in performance, this program offers valuable teachings on interpersonal skills in management, teamwork, and communication. This training will foster a cooperative atmosphere, improving work standards within any organization.

Objectives:

At the end of the interpersonal skills training, participants will be able to:

• Employ proper communication methods.
• Exhibit intercultural communication abilities.
• Practice active and empathetic listening.
• Prevent and resolve interpersonal disputes.
• Receive and give critical feedback objectively.

Training Methodology:

• Role Play
• Hands-on Workshops
• Simulation Activities
• Group Interaction
• Cases
• Peer Reviews
• Scenario Study

Course Outline:

Unit 1: Increase Your Self-Awareness

• Reduce Feeling of Self-Deception
• Seek Feedback from Others
• Willingness to Adapt
• Engagement Reflection
• Case Study

Unit 2: The Keys to Empathy

• Develop Listening Skills
• Avoid Judgement
• Change Perspectives
• Authentic Feelings
• Cases

Unit 3: Active Listening

• Synchronization
• Avoid Premature Conclusions
• Shift Attention
• Acknowledge Emotions
• Cases

Unit 4: Insight into Behavior

• Assimilation
• Distinguish Thoughts vs. Realities
• Media Communication
• Listen More; Read Less
• Cases

Unit 5: Interpersonal Communication

• Show Respect and Trust
• Maintain Ethical Standards
• Stay Composed
• Observe Body Language
• Cases

Unit 6: Social Cues

• Identify Social Situations
• Analyze Eye Contact
• Interpret Body Language
• Manage Speech Interaction
• Interaction Strategies
• Summary and Analysis
• Responsive Behavior
• Space Regulation
• Heat Analysis of a Given Case

Unit 7: Conversation Skills

• Reliable Information Sources
• Topics for Discussion
• Non-Verbal Signals
• Prioritize Communication
• Core Concepts

Unit 8: Body Language

• Awareness of Body Action
• Importance of Delivery Over Text
• Non-Verbal Interaction
• Effort in Communication
• Heat Analysis

Unit 9: Building Rapport

• Self-Orientation
• People Recall
• Effective Queries
• Heat Analysis