Advanced Soft Skills Development

Introduction:

In the modern business landscape, personal values like timeliness and accuracy play a significant role in building one's professional reputation. However, success now demands not only technical expertise but also advanced soft skills. This training course explores the importance of soft skills such as communication, teamwork, problem-solving, and leadership. It emphasizes how these skills are crucial across leadership, workplace, and managerial roles. Effective communication, conflict management, and team leadership are essential for organizational success.

Participants will delve into soft skills, learning how to master and apply them effectively. The course materials cover the objectives and benefits of soft skills training, highlighting its relevance in today’s work environment and enhancing individual effectiveness.

Objectives:

By the end of this advanced soft skills training course, participants will be able to:

• Organize and engage in professional interactions.
• Evaluate and manage teams effectively.
• Support teamwork and collaboration.
• Analyze and argue effectively.
• Resolve disputes and conflicts.
• Connect emotionally with colleagues.
• Prioritize tasks and manage time efficiently.
• Adapt to changes in dynamic settings.
• Hone negotiation skills for desired outcomes.
• Enhance personal interactions for career advancement.
• Make informed decisions under stress.
• Foster best practices in critical thinking and problem-solving.
• Develop customer relations skills to improve client relationships.
• Implement stress management techniques for well-being.
• Improve text editing for clarity and understanding.

Training Methodology:

• Active Learning
• Games
• Feedback Formats
• Case Studies
• Discussions
• Self-Education Tools

Course Outline:

Unit 1: Self-Awareness and Perception

• Understanding self and others' perceptions.
• Evaluating communication using the Five Keys of Effective Communication.
• Recognizing and adapting to different communication styles.
• Adjusting strategies based on perceived perspectives.

Unit 2: The Three Vs of Communication

• Exploring the vocal, verbal, and visual elements of communication.
• Assessing the impact of non-verbal behavior on perception.
• Planning communication using the Three Vs.
• Creating rapport and effective listening.

Unit 3: Empathy

• Demonstrating perception sharpness in reading signals.
• Understanding non-verbal communication and its implications.
• Recognizing communication filters and psychological factors.

Unit 4: Leadership and Team Interaction

• Analyzing interpersonal interaction styles and their impact.
• Understanding departmental interaction styles and team dynamics.
• Exploring developmental phases of team growth and supervisory roles.

Unit 5: Personal and Group Improvement Plans

• Encouraging creativity and improvement in the work environment.
• Navigating interpersonal politics and change resistance.
• Formulating action plans for personal and group development.

Unit 6: Mental Skills in the Job

• Analyzing problem-solving and concept search skills.
• Cultivating analytical reasoning and critical thinking.
• Emphasizing decision-making in relation to critical thinking.
• Developing long-term strategic objectives and effective organizational management.

Unit 7: Emotional Intelligence (EQ)

• Understanding the importance of EQ in team success.
• Building high-performing teams and relationships of trust.
• Enhancing organizational emotional intelligence and cooperation.

Unit 8: Shaping Behavior and Managing Culture

• Linking values and competencies to motivation and rewards.
• Empowerment, accountability, and self-assessment.
• Utilizing 360-degree feedback for personal and team growth.

Conclusion:

This advanced soft skills course clarifies the significance of soft skills training and its benefits for personal and professional development. Participants will consolidate essential professional skills and advance their careers effectively.