Human Resources Assistant: Essential Skills for HR Assistants

Introduction:

The role of Human Resources has evolved beyond traditional personnel management to become a strategic partner in organizational success. Human Resources Assistant: Essential Skills for HR Assistants is a comprehensive program designed to equip participants with the essential knowledge and practical tools needed to effectively support and implement HR functions. This course emphasizes the strategic alignment of HR practices with organizational goals, taking into account regional nuances, especially within the Middle East. Participants will explore topics such as employee relations, recruitment, performance management, and e-learning systems, while developing the skills to foster collaboration, innovation, and a culture of excellence. Through interactive and experiential learning, the training prepares future HR professionals to become proactive contributors to their organizations.

Objectives:

By the end of this Human Resources Assistant: Essential Skills for HR Assistants Training, participants will be able to:

• Discuss the nature and significance of the HR/personnel function within the organization.
• Formulate HR strategies that align with the overall strategy of the organization.
• Manage HR systems that are transparent and effective.
• Develop human resource management systems tailored to the Middle East region.
• Successfully localize Western HR management strategies for local application.
• Recognize and address underlying organizational issues.
• Instill a culture of excellence within the organization.
• Encourage collaboration between the HR department and line management.
• Innovate and introduce new HR policies.
• Select practices that are relevant and applicable to their specific organization.

Training Methodology:

• Workshops and group discussions
• Case studies and real-life scenarios
• Role-playing exercises
• Learning by doing
• Lectures and presentations by experts
• Collaborative learning and teaching among peers
• Journals and personal reflections
• Feedback and performance advice
• Role-play exercises and simulations
• Interaction with HR practitioners

Course Outline:

Unit 1: HR in Context and Relationship With The Rest of The Organization

• The rationale for HR practices in the Middle East
• Management of absence
• Substance abuse
• Assessment centers
• Commission payments and bonuses
• Business travel and expenditures
• Career breaks and sabbaticals
• Managing change
• Framework of competency

Unit 2: Employee Relations – Employer of Choice

• Mentoring
• Ethics and professional codes
• Interpersonal communication
• Structure of competencies
• Negotiation
• Appearance and dress policies
• Employee discipline
• Employer of choice strategies
• Relations with employees
• Disciplinary and grievance proceedings
• Policies against harassment

Unit 3: Recruitment – Work-Life Balance

• Personnel recruitment
• Termination procedures
• Employee transfers
• Retention strategies
• Salary structures
• Human resources development
• Recommendations and suggestion schemes
• Benefits – sick pay schemes
• Training methods
• Recognition of trade unions
• Work-life balance initiatives

Unit 4: Job Evaluation & Performance Management

• Job evaluation techniques
• Leadership competencies and development
• Long service awards
• Merit reviews
• Organizational structures
• Nationalization strategies
• Overtime management
• Performance management systems

Unit 5: E-learning: Internet & Email Policies

• E-learning platforms
• HR intranets
• Employee assistance programs
• Employee attitude surveys
• Equal opportunities policies
• Exit interviews
• Feedback mechanisms
• International assignments
• Internet and email policies