Essential Business Communication Skills

Introduction:

In this business communication skills program, navigate typical work challenges using professional interaction strategies. Aimed at enhancing your business communication skills, this course incorporates applied activities such as skill practice, role-playing, and real-time feedback.

Participants will tackle key aspects of business communication, focusing on conveying messages clearly, boosting confidence to speak up, and understanding effective approaches for addressing and interacting with others.

Objectives:

At the conclusion of this Essential Business Communication Skills course, participants will be able to:

• Cultivate relationships that promote and engender trust in the work environment.
• Encourage and foster agreement, cooperation, and engagement within their areas of expertise.
• Choose and use appropriate communication methods to effectively reach and interact with their targeted audience.
• Employ their unique communication style to achieve specific objectives.
• Utilize emotional intelligence to engage with diverse audiences, both in face-to-face and virtual settings.

Training Method:

• Skill Practice Sessions
• Role-Play Activities
• Real-Time Feedback
• Case Studies
• Group Discussions
• Simulation Exercises
• Presentation Practice
• Peer Review
• Reflective Exercises
• Follow-Up Sessions

Course Outline:

Unit 1: Business Communication in the 21st Century

• Overview of effective business communication.
• Purpose and responsibilities of a good communicator.
• Conceptualization of effective vs. ineffective communication.
• Negative consequences of poor communication on organizational success.

Unit 2: Communication and Behavior

• Examining communication behavior in a business context.
• Differences between passive and overly assertive behavior.
• The necessity of assertiveness in negative exchanges.

Unit 3: Business Communication Elements

• Identifying and understanding your audience.
• Dimensions of understanding an audience remotely.
• Written communication skills.
• Characteristics of oral and non-verbal communication.
• Business communication via the internet.

Unit 4: Tools for Business Communication

• Familiarization with business communication tools.
• Communication impact analysis tools.
• Tools for professional presentation.
• Efficient communication devices for the workplace.

Unit 5: Building Rapport

• Definition and importance of rapport in business communication.
• Impact of body language and first impressions.
• Forming connections before expressing communicative intent.

Unit 6: Active Listening

• Advantages of active listening in communication.
• Fostering active listening techniques.
• Listening assertively.
• Recognizing and addressing listening barriers.
• Avoiding common listening errors.

Unit 7: Business Communication Skills

• Identifying and addressing communication disturbances.
• Formulating problem-solving strategies.
• Effective presentation methods.
• Shaping group interaction and organizational effectiveness.

Unit 8: Means of Business Communication

• Choosing suitable communication methods for messages.
• Formal vs. informal communication channels.
• Utilizing memos, emails, and intranet.
• Mass media communication such as press releases and online publications.
• Public relations communication contexts.