Employee Relationship Management: Relations, Motivation, Grievances & Discipline

Introduction:

This course focuses on enhancing productivity and motivation through best practices in employee management, aiming to create a supportive and trusting work environment where employees can reach their full potential. Participants will learn to build positive workplace relationships, handle employee relations issues with sensitivity, and apply effective strategies to boost team motivation and performance.

Objectives:

Upon completion, participants will be able to:

• Develop strong relationships between Employee Relations (ER) and other organizational departments.
• Formulate and implement effective ER policies and practices.
• Enhance employee performance and engagement.
• Address key ER issues such as absence management and promotion expectations.
• Define and integrate the roles of ER professionals, team leaders, and supervisors.
• Manage organizational changes efficiently.
• Resolve performance problems and influence employee behavior.
• Implement and manage disciplinary and grievance procedures.
• Supervise employee absence and understand Employee Assistance Programs (EAPs).
• Recognize the roles of HR, line managers, and team leaders in ER.

Training Methodology:

• Interactive Training Workshops
• Simulated Role Plays
• Presentation of Case Studies
• Group Discussion Sessions
• Simulation Exercises
• By Learner Evaluation (BLE) Sessions
• Videotaping with Replay for Self-Assessment Purposes
• “Trying Me In Your Shoes” Method
• Professional-Led Seminar Classes
• In-Class Presentation Practice Exercises
• Session Reflections and Debriefings

Course Outline:

Unit 1: The ER Function in Practice

• Communication and information sharing.
• Negotiation of employment terms and dismissal procedures.
• Disciplinary action for poor performance and gross misconduct.
• Handling appeals and monitoring sickness absence.
• Reporting accidents and managing trade disputes.

Unit 2: Supporting Managers, Supervisors, and Team Leaders

• Handling complaints and conducting grievance hearings.
• Balancing management rights with equal opportunities and anti-prejudice measures.
• Addressing bullying and harassment.
• Driving goal achievement through effective leadership.

Unit 3: Managing Performance, Counseling, and Employee Assistance

• Case studies on performance management and feedback.
• Counseling models and access to Employee Assistance Programs (EAPs).
• Providing support for personal problems affecting workplace performance.

Unit 4: Getting the Best from People

• Leadership versus management and effective leadership behaviors.
• Leadership training and multisource feedback systems.
• Development planning and strategies for maximizing employee potential.

Unit 5: Getting the Best from People

• Getting the best from People.
• Then, the characteristics of leaders.
• Leading vs. managing.
• Leadership competencies.
• Leadership development.
• 360-degree feedback.
• Personal development planning.