Employee Relations and Support Management

Introduction

The Employee Relations and Services Management training course is designed to equip participants with the tools and knowledge to enhance productivity and motivation through best practices in employee treatment. This course empowers participants to foster an atmosphere where every staff member can perform at their best. Topics covered include nurturing a positive workplace environment and establishing a proactive approach to managing employees’ individual and collective tasks related to Employee Relations (ER).

Employee Relations Management (ERM) is the systematic management of the relationship between an organization and its workers. This business module focuses on relationship management techniques that facilitate the realization of strategic employee relationship management, proper incorporation of employee relations into the business’s objectives, and improvement of employee relations perspectives.

Objectives

Participants in this Employee Relations and Services Management course will:

• Enhance the declining trend of employee relations (ER) in relation to the rest of the organization.
• Establish and enhance a consistent support policy that fosters an efficient system of employee relations.
• Craft policies that are practical and supportive of inclusive practices.
• Effectively leverage the ultimate level of effort and capability of all employees.
• Classify problems such as the management of absence and sick leave, attendance patterns, time on task, management of career aspirations, and adherence to orders.
• Recognize the concept of ER as complementary to managerial and team leadership roles.
• Effectively lead the change process within an organization.
• Address and positively influence employee performance issues.
• Align the behavior of managers and team leaders with ER aspirations.
• Implement disciplinary and grievance procedures efficiently.
• Manage absenteeism among employees effectively.
• Recognize the relevance of Employee Assistance Programs in employee well-being.
• Describe the roles of HR, ER, managers, supervisors, and team leaders in creating a successful work environment.

Training Methodology

• Interactive presentations
• Analysis of business cases
• Group activities
• Role-playing scenarios
• Workshops on value-based problem-solving
• Engagement with real-life situations
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Course Outline

Unit 1: Introduction to Employee Relations

• Understanding ER
• Approaches to organizational change
• The role of ER in nationalization
• Understanding the purpose of Employee Relations Management
• Differentiating ER as a function from Management as a role
• The impact of ER on organizational policies and procedures
• ER as a driver of change and advocate for employees
• The value of a psychological contract in relation to ER

Unit 2: The ER Function in Practice

• Communication etiquette
• Essentials of team briefing
• Consultation
• Actions against gross misconduct
• Actions against poor performance
• Appeal rights
• Managing sickness absence
• Return-to-work discussions
• Rules on notification and triggers

Unit 3: Assisting the Manager, Supervisor, or Team Leader

• Procedures for grievance and grievance redressal
• Managing grievance procedures and interviews
• Non-interference in organizational management
• Promoting equal opportunities
• Combating discrimination
• Promoting equality and diversity in the workplace
• Preventing harassment and bullying
• Theories and methods of motivation

Unit 4: Performance Management, Counseling, and Employee Assistance

• Performance management – operational procedures
• Worker motivation and goal-setting concepts
• Guidelines for delivering positive feedback
• Coaching styles
• Counseling for management and staff
• Developing a counseling style inventory
• The relationship between employee assistance programs and employment relations

Unit 5: Getting the Best from People

• Techniques for raising and maximizing individual contributions
• Traits of effective managers
• Distinguishing management from leadership
• Competency development in leadership
• Promoting leadership
• Developing leaders through 360-degree feedback
• Crafting Personal Development Plans (PDP)