Developing People Skills and Interpersonal Techniques for Managers

Introduction:

In today’s competitive business environment, gaining a competitive advantage is crucial. This can be achieved through innovation in products and services or by developing a workforce of efficient and effective world-class employees.

Top-performing organizations recognize that their most valuable asset is their workforce. As a result, they invest heavily in continuous professional development, not only for their staff but also for the business as a whole. Effective people skills and interpersonal training for managers are essential to this development.

This course provides proven management processes, procedures, and methodologies employed by leading blue-chip companies to develop effective people skills and interpersonal skills among managers. These tools are used to enhance employee performance, drive innovation, and deliver superior service, ensuring future success through thorough evaluation.

Through this course, participants will gain practical solutions to address work-related challenges, thereby improving their abilities as managers and leaders.

Objectives:

Upon completion of the Developing People Skills and Interpersonal Techniques for Managers course, participants will be able to:

• Acquire expertise that can be immediately applied in the workplace.
• Identify personal style and behavior preferences.
• Develop strong communication skills.
• Formulate strategies to promote a positive workplace culture.
• Delegate tasks effectively and inspire personnel.
• Build and develop cohesive teams.
• Recognize differing behavioral approaches and use this knowledge to build rapport.
• Understand that encouraging employee growth is a key managerial duty.
• Harness personal motivation and put it into action.
• Provide and receive constructive feedback on performance and perception.

Training Methodology:

• Cognitive Simulations
• Interactive Seminars
• Team-Building Games
• Talk-Throughs
• Collaborative Problem-Solving
• Learning by Doing with Guidance
• Synchronous Learning
• Video Analysis and Discussion

Course Outline:

Unit 1: Mastering the Art of Interpersonal Communication

The art of interpersonal communication lies in building lasting rapport. It requires understanding how to identify others' behavioral traits and adapt your communication styles to enhance interpersonal effectiveness. Participants will learn the following:

• The art of building lasting rapport.
• How do we identify behavioral characteristics and react to them?
• How do you modify your behavior to match others?
• Sharpen your senses to the signals others are sending you.
• Connect with colleagues and clients at a level that creates deeper trust and commitment.
• Step into another person's shoes to better appreciate their experiences and motivations.
• Read body language to understand how others are thinking and responding to you.

Unit 2: Self-Awareness and Personal Growth

Cultivating self-awareness is foundational for effective interpersonal communication. Key concepts in NLP (Neuro-Linguistic Programming) and emotional intelligence will be introduced, focusing on:

• Key points on NLP.
• The link between NLP and emotional intelligence.
• Identifying feelings for better self-awareness.
• Evoking emotions.
• Reading silent messages and trusting instincts.
• Understanding self-talk.
• Maslow’s hierarchy of needs.
• Internal and external referencing.

Unit 3: Crystal Clear Communication for Managers

To become an effective communicator, one must master powerful listening skills and questioning techniques. This unit will explore:

• Powerful listening skills and questioning techniques that yield results.
• Thought patterns that create communication filters.
• The use of metaphors.
• Understanding sub-modalities.
• Perceptual positions.
• Creating climates of trust.
• Achieving well-formed outcomes.
• Engaging in communication exercises.

Unit 4: Empathy: The Core of Interpersonal Skills Training for Employees

Emotional intelligence is crucial for effective interaction and management. This unit covers:

• Sensitivity to cues from others.
• The impact of first impressions.
• The vocabulary of body language.
• Effective communication techniques.
• Filters that affect communication.
• The science of deception.
• Different learning approaches.
• Modeling and learning from others.

Unit 5: Motivation and Leadership Through People Skills

This unit explores motivation as a powerful tool for leading and influencing teams. Participants will learn:

• Logical levels of change.
• The importance of values in motivation.
• Eliciting personal and organizational values.
• Motivational secrets.
• Setting goals that motivate.
• Creating a positive future for the organization.
• Achieving well-formed outcomes.
• Becoming the future you envision.