Introduction:
Boost your career by developing essential personal skills, increasing technical competency, and establishing a mindset of excellence at work.
This course on workplace excellence strategies for boosting your career success will explore practical steps you can take to ensure that your performance is superb, improve communication skills, and enhance your value in any business environment.
Be prepared to re-energize and refocus your career, achieve higher job satisfaction, and become an asset to your organization.
The combination of attributes and skills required to advance positively in one’s career now or later forms the basis of this course. You will be able to drive ideas among your customers, colleagues, and within your organization.
Objectives:
At the end of this course, participants should be able to:
- Show Leadership: Demonstrate leadership in their careers and personal lives.
- Build Trust: Form successful partnerships founded on strong trust relationships.
- Communicate Effectively: Talk openly, frankly, and professionally when addressing all issues.
- Harness Creativity: Use all their creative talents at hand.
- Develop Resilience: Build resilience towards emotional challenges in everyday life.
- Take Responsibility: Take full responsibility for their lives and achievements.
- Increase Productivity: By working smarter, faster, and better, increase productivity.
- Resolve Conflicts: Apply practical negotiation skills to resolve conflicts constructively.
- Foster Teamwork: Become effective team players who promote teamwork by understanding the team concept.
- Exhibit Initiative: Demonstrate initiative and leadership skills in their current positions.
Training Methodology:
- Interactive Workshops
- Case Studies
- Group Discussions
- Role-Playing Scenarios
- Self-Assessment Exercises
- Peer Feedback Sessions
- Leadership and Team-Building Activities
- Real-Life Problem-Solving Exercises
- Goal-Setting and Action Planning
- Continuous Improvement Sessions
Course Outline:
Unit 1: Managing Job Responsibilities
- Understanding “TRUST”
- Differentiating between responsibility towards another and responsibility for them
- Writing a personal code for your relationships
- Identifying harmful behaviors done with good intentions
- Appreciating others as a skill that enhances relationships
- Using relationship asset management (RAM) strategies
Unit 2: Communication Skills for Today's Professional: Your Message Power
- The power of great communication in enhancing career life
- Understanding how people perceive and think differently about the same things
- Basics of face-to-face communication
- Improving active listening skills
- The four ways of communication and their application techniques
- Making professional and effective presentations
- Exchanging useful feedback and learning from it
- Principles of positive influence and persuasion
Unit 3: Creative Thinking and You: Key to Working Smart
- How creative thinking can change your life in minutes
- Developing a big-picture perspective versus a narrow viewpoint
- Thinking critically during decision-making processes
- Combining Rationality, Pathos, and Ethos in decision-making
- Generating new ideas and finding your inner voice through self-questioning
- Weighing options based on their merits
- The Six Lens approach to optimize whole-brain functioning
Unit 4: Emotional Resilience: Coping with the Challenges of Life
- Responding to challenging or upsetting events (key moments)
- Exploring and understanding patterns in your responses to critical moments
- Exploring the consequences of your behavior
- Thinking, feeling, and acting positively during key moments
- Identifying and challenging distortions in your interpretations
- Changing weakening beliefs into empowering ones
- Practicing the principle of balance
- Meeting the challenge of change and stress
Unit 5: Personal Accountability: Taking Full Responsibility
- Understanding personal responsibility and its characteristics
- Recognizing how you avoid taking responsibility for yourself
- Assessing your willingness to accept personal responsibility
- Seeing the choices available in your life
- Taking “ownership” of what has occurred in your life
- Understanding the power and freedom that comes from accepting responsibility
- Appreciating limits on energy usage
Unit 6: Personal Productivity: Demonstrating Value-Added
- Managing time and priorities for results
- Setting goals beyond S.M.A.R.T.
- Enhancing meetings whether overseeing or participating
- Understanding and excelling in teamwork
- Making fast decisions and solving problems
- Steps for project management
- Using productivity tools effectively
Unit 7: Conflict Resolution: The Road to Win-Win
- Defining "unhealthy conflict" and ways to avoid it
- Learning five different styles of managing conflicts
- Using a model to guide responses in potential conflict situations
- Identifying your most frequently used conflict styles
- Practicing a three-step model for resolving conflict
- Altering your conflict management style for current conflicts
- Learning negotiation skills as an art form
Unit 8: Teamwork: A Blueprint for High Performance
- High-performance teams versus traditional groups (10 points)
- Delineating the three aspects of High Performance teams (5 points)
- Understanding the four kinds of teams (10 points)
- Stages of team development (25 points)
- Studying group dynamics (10 marks)
- Maximizing member styles for team success
Unit 9: Find Leadership Opportunities by Taking the Initiative
- Why organizations highly appreciate initiative in their workforce
- Becoming a leader from any position within your organization
- Understanding what effective leadership means
- Behaviors that exemplify leadership in your current role
- Leading your colleagues and superiors effectively
- Leading project teams
- Developing delegation skills for non-managers
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