Advanced Communication and Interpersonal Skills Development

Introduction:

For any enterprise or institution to be productive and achieve its goals, effective communication is essential. Despite technological advancements in communication in the 21st century, the quality of interpersonal communication is diminishing. Developing rapport is crucial for fostering trust, honesty, and positive relationships.

This course will delve into some of the proven management processes, procedures, and methodologies used by leading organizations to develop cohesive teams that are highly productive, as well as strong working relationships at all levels. This training will cover different aspects of behavior, communication, and leadership styles, among others.

Objectives:

By the end of this course, participants should be able to:

• Differentiate between various interpersonal approaches.
• Improve organizational communication.
• Understand various personal listening styles.
• Acquire skills for developing rapport with others.
• Practice assertiveness skills in discussions and presentations.
• Learn how to assertively say "No" and disagree appropriately.
• Improve their ability to influence different personalities.
• Develop strategies for creating a positive work environment by building and motivating teams and individuals through personal motivation and effective communication.

Training Methodology:

• Interactive Lectures
• Hands-On Activities
• Group Exercises
• Behavioral Simulations
• Communication Strategy Development
• Partnered Practice Sessions
• Video Analysis and Feedback
• Guided Self-Reflection
• Collaborative Problem-Solving Tasks
• Real-Time Communication Challenges

Course Outline:

Unit 1: Defining Effective Communication

• Myths in Communication
• The Elements of our Communication with Others
• Windows on Communication
• Ways of Relating with People
• Qualities of an Effective Communicator
• Issues Faced When Communicating Within Groups
• Lateral Structures & Formation
• Meaningful Corporate Information Flow

Unit 2: The Art of Listening

• The Personal Listening Profile
• Listening Approaches
• Active Listening Techniques
• Effective Listening and Paraphrasing
• Use of Clarification Techniques

Unit 3: Understanding Others’ Filter Systems

• Internal Representational Systems
• Meta Programs Elicitation
• Building Rapport with Others
• The Heart of Effective Persuasive Communication
• Questions as Probes

Unit 4: Assertiveness Skills

• Assertiveness Defined
• The Power of Self-Talk
• Assertive Rights and Corresponding Responsibilities
• Learning How to Say No
• Feedback & Assertiveness
• Ten Activities to Practice Assertive Behavior

Unit 5: Influencing Others

• Secrets of Influencing for Managers
• Qualities that a Good Influencer Must Have
• Influencing through Rapport Creation
• Sources of Individual Power
• Influencing Styles in Organizations
• A Recipe for Successful Influencing
• Working with Different Personality Types