Balanced Score Training Center’s Customer Service Management courses in Milan equip participants with tools to enhance customer experience, manage service teams, and maintain high levels of satisfaction. Acquire effective communication strategies, customer engagement techniques, and ways to handle complaints professionally. These courses are perfect for customer service managers, sales representatives, and team leaders looking to build stronger customer relationships.
List of Courses in Customer Service Management
Managing and Implementing a Customer Complaints System
ISO 18295: International Standards for Call Center Management
Total Quality Management (TQM) in Public Relations and Customer Service
Customer Satisfaction and Loyalty Strategies
Mastering Conflict Resolution and Effective Communication with Difficult Personalities
Beyond Customer Service: Developing a Customer-Centric Organization
Cultivating a Customer Service Mindset
Customer Relationship Management (CRM) Systems
Complete Training in Visitor Experience (VX) and Customer Experience (CX)
Training Program for Customer Service Excellence
Advanced Management in Customer Service
Customer Value Management and Pricing in the Telecommunications Industry
Customer-Centric Management
Masterclass in Customer Service and Public Relations (10 Days)
Customer Service Excellence Training Program
Professional in Guest Services
Emotional Intelligence and Enhancing Customer Experience
Achieving Excellence in Customer Service Training Program
Advanced Guest Management Strategies
Advanced Customer Service Skills for Business Excellence
Customer Service Excellence: Delivering Quality Service
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