Quality Management Systems Specialist (QMS)

Introduction:

In recent years, quality management has emerged as a prominent career path globally, encompassing various domains such as leadership, communication, strategy, technical skills, and project management. This Quality Management Systems (QMS) course is designed to enhance these areas, equipping participants with essential skills and tools for effective quality management.

The course features a range of diagnostic and corrective methods frequently used by quality specialists, emphasizing the importance of leadership competencies that support quality improvement efforts. Participants will gain insights into developing quality teams and integrating various aspects of quality management to elevate organizational performance.

Additionally, the training underscores the importance of obtaining ISO 9001 QMS certification. Participants will learn about the certification process, requirements, and benefits, enhancing their expertise as quality management professionals.

Objectives:

By the end of this QMS course, participants will be able to:

• Define the role of leadership in enhancing quality management systems within organizations.
• Present the significance of quality in organizations and research, incorporating the ideas of quality pioneers.
• Analyze group processes and their impact on continuous improvement initiatives.
• Evaluate the ethical responsibilities of quality management specialists.

Training Methodology:

• Interactive Lectures
• Case Studies
• Workshops
• Group Discussions
• Simulations
• Role Plays
• Hands-On Exercises

Course Outline:

Unit 1: Leadership and Quality Management

• Definitions, similarities, and differences
• Can leadership skills be developed?
• Characteristics of an ideal quality leader
• Impact of leadership on quality management systems
• Leadership strategies in quality management

Unit 2: Quality and Definitions Basics

• Concept and definition of quality
• Historical development of quality
• Quality model considerations
• Overview of the quality management system and ISO 9001
• Total Quality Management (TQM) approach
• Addressing poor quality issues
• Success factors in Total Quality Management
• Case studies: National Quality Awards, Dubai Quality, Malcolm Baldrige National Quality Award
• Review of quality pioneers and their contributions
• Quality beliefs and methodologies (e.g., Six Sigma, Lean, 5S)

Unit 3: Distinctions in Quality Management Systems

• Importance of teamwork in quality management projects
• Challenges and obstacles in group success
• Characteristics of effective taskforces
• Team training methods
• Tools for participant selection

Unit 4: Optimization Tools and Techniques

• Brainstorming and quality tools
• Verification Sheets
• Pareto Charts
• Fishbone Diagrams
• Graphs and Spread Schemes
• Control Charts
• Flow Maps

Unit 5: Process Mapping and Management Processes

• Management elements and planning tools
• Operation Turtle Chart
• Failure Mode and Effects Analysis (FMEA)

Unit 6: Ethical Principles in Quality Management

• Seven ethical principles
• Code of Ethics of the American Society for Quality (ASQ)