Comprehensive Quality Management (TQM)

Introduction:

The pursuit of quality in products and services, coupled with efficiency in time and material usage, has become a significant focus for many organizations. However, challenges such as customer dissatisfaction persist.

Total Quality Management (TQM) has evolved as a leading business re-engineering concept, offering valuable strategies to address deficiencies in service provision. TQM aims to align organizational goals with customer satisfaction, ensuring improvements in both areas.

Objectives:

At the end of this Total Quality Management (TQM) course, participants will be able to:

• Explain the relevance of quality models and the foundational principles of Total Quality Management.
• Identify and describe various aspects and purposes of TQM.
• Discuss TQM philosophies and principles.
• Measure and enhance customer satisfaction and organizational methods using TQM tools and techniques.
• Evaluate well-known improvement strategies, particularly Total Quality Management, and understand its advantages and benefits.

Training Methodology:

• Interactive Workshops
• Case Studies
• Group Discussions
• Role Play
• Exercises
• Guest Lectures

Course Outline:

Unit 1: Understanding the Quality Management System

• Historical Evolution of Quality Management
• Key Definitions in Total Quality Management
• Overview of Total Quality Management in Organizational Quality Management
• Core Principles of TQM
• Key Figures in TQM
• Promotion and Implementation of Quality Management Practices

Unit 2: Total Quality Management Requirements

• Application Requirements for TQM
• Implementation Processes for Total Quality Management
• Types and Methodologies of TQM Tools
• Limitations of Total Quality Management Practice

Unit 3: Quality Circles

• ISO 9000 Standards and TQM
• Definition and Importance of ISO 9000 in TQM
• Implementation Stages of the ISO 9000 Family
• Advantages of ISO 9000 in TQM

Unit 4: Benefits and Advantages of Obtaining ISO Certification

• Relationship Between Total Quality and ISO Standards
• Quality Dimensions for Products
• Service Quality Dimensions
• System Components for Quality Assurance Management and ISO 9004 Quality System
• Role of After-Sales Services in TQM

Unit 5: Formation of University Education Community in Respect of TQM

• Ohio State University and Total Quality Management
• Quality Management in the US vs. Total Quality Management in Japan
• Quality of Education and TQM Practices
• Integration of TQM Principles in Educational Quality

Conclusion:

Upon completing this TQM course, participants will be equipped to incorporate TQM certification into their career development. The course will validate their understanding and ability to apply TQM concepts and tools within the workplace, enhancing their commitment to quality management and continuous improvement.