Quality Management Mini MBA

Introduction:

This Mini MBA in Quality Management course aims to augment participants’ knowledge and understanding of quality management processes, equipping them with the skills and best practices for executing various quality programs, such as TQM, in their organizations. Quality management encompasses both quality assurance and control functions, ensuring the consistent and satisfactory delivery of products or services to customers.

These systems are based on guiding principles, methods, and best practices designed to propel organizations toward excellence in all operations. Quality management is a leadership practice that significantly impacts the workplace. Effective leaders create an environment that encourages employee engagement, high morale, and increased productivity. Employees can be engaged and inspired to perform effectively by participating in problem-solving and teamwork activities.

Objectives:

At the end of the Quality Management Certification course, participants will be able to:

• Appreciate the need for leadership as a mechanism for enforcing and embedding quality management systems among employees.
• Identify and develop appropriate and innovative techniques that measure and enhance quality assurance and control.
• Demonstrate the correct implementation of Total Quality Management (TQM) in their workplace.
• Determine and implement quality improvement principles designed for growth and advancement.
• Understand how risk-based thinking, leadership, and process management are utilized in quality management.
• Focus on managing processes to fit within the current industry context, building stakeholder confidence.
• Learn the necessary requirements for planning, performing, drafting, and following up on audits in line with the latest edition of ISO.

Training Methodology:

• Interactive Lectures
• Case Studies and Real-World Examples
• Group Discussions and Activities
• Practical Workshops
• Role-Playing Scenarios
• Quality Management Tools and Techniques
• Hands-On Problem-Solving Activities
• Peer Feedback and Review Sessions
• Simulation Activities

Course Outline:

Unit 1: Quality Concepts, Dimensions, and Principles

• Welcome and Introduction
• Introduction of Course Objectives
• Meaning and Dimensions of Quality
• Quality Gurus
• Q&A
• Summary and Homework

Unit 2: Quality Improvement

• Quick Assessment of Previous Session
• Homework Solution
• Deming’s Principles
• Quality Improvement in Relation to Six Sigma
• Cost of Quality
• Q&A
• Summary and Homework

Unit 3: Quality Control Tools, Standardization, and Indicators

• Recap of Previous Session
• Homework Solution Amendment
• Brainstorming for Improvement
• Seven QC Tools
• American Customer Satisfaction Index
• ISO
• Q&A
• Summary and Homework

Unit 4: QM System Analysis

• Analysis of Last Onsite Session Activities and Lessons
• Preparatory Part of the Workshop
• Structure of the Development Stage II Continued
• Review of PESTLE Analysis Template
• Recipients of Interested Parties’ Forms
• Process Approach
• Overview of Guided Reviews
• Q&A
• Assignments Related to the Fifth Unit Subject

Unit 5: QM Risk Management and ISO Mandatory Documents

• Global Symposium on Risk Management, QA Systems, and ISO Standards
• Effective Measures Taken
• Homework Solution
• Brief Description of Organizational Rules, Regulations, and Ethical Values
• Inherent Dangers
• Mission Objectives
• Disposal of Records System
• Summary of Procedures, Including Mandatory and Applicable Documents
• Conclusion and Resolution