Mastering Change: Leadership and Management Training

Introduction:

This course is designed to enhance the abilities of leaders and managers in navigating the complexities of organizational change.

It empowers those leading transformation initiatives by integrating critical concepts from change management training, leadership in change, and organizational change.

Factors such as recession, globalization, technological advancements, and financial market crises drive significant changes in today’s business environment. Stagnation leads to business failure, making it crucial for business leaders to understand why change occurs and how best to manage and lead their organizations through the transformations necessary for success.

Objectives:

By the end of the Leading and Managing Change course, participants will be able to:

• Recognize the necessity of change and identify when to initiate it.
• Galvanize organizational support and win 'hearts and minds' at all levels.
• Communicate changes effectively to ensure they are heard.
• Identify key business drivers for change and prepare organizations accordingly.
• Understand the psychological aspects of change, including how people react and how to manage those reactions.
• Navigate both corporate and national cultural elements of change.
• Create stakeholder value through successful change initiatives.
• Apply various analytical tools throughout each stage of the transformation process.
• Clearly communicate and manage change initiatives.

Training Methodology:

• Interactive Lectures
• Case Studies
• Group Discussions
• Role-Playing Exercises
• Change Management Simulations
• Scenario-Based Learning
• Peer Feedback Sessions
• Individual and Group Presentations
• Q&A Sessions
• Reflection and Feedback Sessions

Course Outline:

Unit 1: Foundations of Change

• Understanding the constant nature of change and its implications
• Linking Business Strategy with Change
• Addressing Strategic Drift in Change Management
• Using STEEPLE Analysis in Leading Change
• Assessing the organization’s current position on change
• Identifying drivers and leaders of change
• Analyzing industry change using McGahan’s trajectories
• Evaluating competitive strength versus competitive advantage

Unit 2: Preparing for Change

• Insights from change management workshops on why changes fail
• Understanding the causal model of change
• Applying the Burke-Litwin model to analyze change
• Integrating financial, customer, business process, and learning perspectives
• Utilizing the Balanced Scorecard for managing organizational change
• Understanding the Sigmoid Curve and organizational life cycles
• Analyzing Change Readiness using the Organizational Fitness model
• Applying analytical tools like Force Field Analysis, Porter’s 5 Forces, and McKinsey 7S

Unit 3: People and Change

• Managing emotional and psychological responses to change
• Understanding motivation theories like Herzberg’s Hygiene and Pink’s Drive
• Mapping and managing stakeholders using tools like the RACI Matrix and Kano’s model
• Differentiating stakeholder interests and creating customer satisfaction through innovation

Unit 4: Leading and Managing Change

• Blending leadership and management concepts in change initiatives
• Implementing the “VIVE” Model for Change Leadership
• Exploring top-down and middle-out leadership approaches (Kotter, Balogun, and Johnson)
• Applying continuous incremental changes through “Kaizen”
• Communicating change effectively using the “Skyscraper” model
• Emphasizing delegation, empowerment, and trust in leading change

Unit 5: Culture and Change

• Understanding the impact of organizational and national cultures on change
• Examining cultural dimensions and their effects on management practices (Hofstede vs. Trompenaars)
• Building a learning organization through single and double-loop learning
• Applying systems thinking and the laws of the fifth discipline
• Conducting detailed action planning sessions for effective change management