Emotional Intelligence for Achieving Workplace Success

Introduction

It has been consistently proven that emotional intelligence is a crucial factor for effective performance in any work environment. The higher the emotional intelligence of managers and staff, the better the relationships they can maintain, leading to increased productivity. Developing and understanding emotions have shown to be effective in enhancing personal success and leadership capacity in various situations.

This Emotional Intelligence for Workplace Success training course focuses on the core competencies needed to build effective relationships, lead with confidence, and manage the diverse personalities encountered in a work environment. A successful leader should be able to manage their own emotions as well as those of their team members to minimize negative energy, foster creativity, and broaden the team's perspective on tasks.

Objectives

At the end of this Emotional Intelligence for Workplace Success course, participants will be able to:

• Develop interpersonal skills, including self-awareness, assessment of moods and emotions, and understanding their impact on others.
• Gain a deeper understanding of others, evaluate their emotions, and empathize appropriately with their emotional reactions.
• Master the ability to forge and maintain wholesome relationships and develop strong networks.
• Overcome defensive tendencies and embrace feedback to enable positive change and adaptability.
• Learn how to guide stakeholders who may disagree or present challenges while working toward common goals.

Training Methodology

• Multimedia presentations
• Problem-solving exercises
• Tutorials
• Simulation exercises
• Self-evaluation instruments
• Feedback sessions

Course Outline

Unit 1: Emotional Intelligence in the Workplace

• The M-P-I Model (Modification, Expansion, and/or Mastery of Roles) and the framing effect on emotional intelligence quotient (EQ)
• Self-Management vs. Interaction Management
• Occupational Emotional Intelligence
• Identifying personality styles
• Emotional intelligence in teamwork and creativity
• Using emotional intelligence to overcome barriers to creativity in team efforts

Unit 2: Leading with Emotional Intelligence

• Accurate self-appraisal as a tool for inner transformation
• Understanding strengths and limitations
• Self-management skills
• Motivating and directing individuals and groups
• Maintaining relationships
• Developing trust for successful organizational transformation

Unit 3: Relational Competence

• The importance of people in accomplishing actions
• Controlling brain structures for better performance
• Performance management with accountability leadership
• Collaborating toward common objectives
• From discipline to delegation, and from delegation to independence
• Fostering productive relationships

Unit 4: Exploiting Emotional Intelligence to Lead People

• Understanding the four levels of human development stages
• Self-motivation and motivating others
• Controlling internal systems to encourage a spirit of gratitude
• Practical exercises for emotional intelligence
• Integrating creativity with teamwork in the workplace

Unit 5: Engaging in Politically Persuasive Communication with Emotional Intelligence

• Positive impact of active listening on others
• Developing active listening skills
• Handling disputes productively
• Using persuasive communication effectively
• Gaining experiences and learning action plans
• Formulating a personal action plan