Developing Essential Skills for Administrators and Secretaries

Introduction

The administrative skills course is expertly designed to equip administrators and secretaries with the competencies needed to thrive in a dynamic environment. Participants will engage in transformative learning to acquire essential skills for effective performance.

From mastering impactful communication strategies to managing information overload, this course covers crucial areas, providing real-life insights and practical skills to enhance productivity and effectiveness at work.

Objectives

By the end of the Core Skills for Administrative Assistants course, participants should be able to:

• Be more effective at work
• Improve their reading speed and note-taking techniques
• Plan their time better and achieve goals using appropriate methods
• Increase confidence in their memory capabilities
• Enhance interpersonal interaction styles and boost team cooperation

Training Methodology

• Interactive Workshops
• Case Studies
• Lectures and Presentations
• Group Discussions
• Self-Assessment and Reflection
• Mentoring and Coaching
• Feedback and Evaluation
• Use of Technology
• Action Planning & Goal Setting

Course Outline

Unit 1: Improve Your Effectiveness at Work: Better Reading and Note-Making

• Assessing Your Brain Skills
• Success Strategies for Effective Reading
• Developing a Better Career through Advanced Note-Making Skills
• Using Mind Mapping as a Tool for Note-Making, Planning, Thinking, and Memorizing
• Software for Mind Mapping

Unit 2: Memory Magic: How to Remember Things?

• Evaluating Your Memory Potential
• Revealing Memory Systems: Utilizing Stories and Images
• The Art of Remembering Names
• Ways to Improve Memory Skills in the Workplace
• Reading Retention Strategies

Unit 3: Better Working with Other People

• Overcoming Barriers to Effective Communication
• Tips for Handling Difficult Conversations
• The Silent Power of Body Language
• Mastering the Art of Giving Constructive Feedback
• Achieving Effective Communication Skills

Unit 4: Results-Oriented Time Management Strategies

• Identifying and Overcoming Typical Time Robbers
• Protecting Valuable Work Time from Interruptions
• Effective Planning for Workplace Tasks
• Task Prioritization: Determining What Comes First
• Tips for Creating Time-Efficient Presentations