Advanced Office Management and Administration Skills

Introduction:

Office management has become increasingly complex, demanding advanced management skills. Managers must not only work quickly and accurately but also stay abreast of the latest technologies and effectively manage a diverse workforce. This comprehensive course delves into the detailed aspects of office management, aiming to enhance participants' confidence, creativity, and efficiency.

Designed for both experienced professionals and those looking to elevate their capabilities, this advanced training program integrates sophisticated office management solutions and effective administrative skills. By completing this course, participants will gain a thorough understanding of advanced office management practices and receive a certification reflecting their enhanced skills.

Objectives:

The objectives of this Advanced Office Management and Administration Skills course are:

• To maximize productivity through effective time management.
• To optimize workflow processes and the working environment.
• To cover a broad range of topics, including effective communication, persuasive tools for meetings, and efficient handling of electronic records and reports.
• To conduct business meetings efficiently.
• To use electronic records for various business purposes, including research.
• To apply project management techniques in an office setup.
• To employ modern methods of indexing and filing.
• To develop creativity strategies for problem-solving, planning, and decision-making.

Training Methodology:

• Interactive Workshops
• Case Studies
• Simulated Scenarios
• Group Discussions
• Self-Assessment Tools
• Coaching and Mentoring
• Peer Feedback Sessions
• Real-World Assignments
• Technology Demonstrations

Course Outline:

Unit 1: Office Planning and Organizing

• Introduction and session objectives
• Defining 'an office' and outlining specific office roles
• Office planning and layout
• Organizing: Accessibility, responsibilities, and qualifications
• Features and duties of an office manager and their team
• Discussion and Q&A
• Homework: Unit 1

Unit 2: Filing and Indexing

• Brief review of previous class
• Homework review
• Introduction to lesson objectives
• Information resources and tools for filing clerks, records staff, and archivists
• Good filing equipment and practices
• Discussion and Q&A
• Homework: Unit 2

Unit 3: Electronic Records Management (ERM)

• Recap of previous session
• Homework review and answers
• Introducing session objectives
• ERM Business Drivers
• Capture, Metadata, Classification
• Information Governance
• ERM Technology Solutions and Standards
• Discussion and Q&A
• Homework: Unit 3

Unit 4: Effective Communication and Time Management

• Quick review of last session
• Homework review and answers
• Introducing session objectives
• Components of effective communication
• Overcoming obstacles to effective delivery
• The 7 C’s of effective communication
• Body language and nonverbal communication
• Time management strategies
• Discussion and Q&A
• Homework: Unit 4

Unit 5: Effective Administration Skills

• Quick review of the last session
• Homework solutions
• Introducing session objectives
• Office management planning
• Task management using mind mapping and Gantt charts
• Problem-solving techniques
• Meeting management
  • Working with multiple managers
• Discussion and Q&A
• General review
• Closing remarks and acknowledgments
• Certificate distribution and congratulations