Competency and Skills Evaluation

Introduction:

The modern work environment, both public and private, is undergoing significant changes that challenge traditional working methods and expectations. Economic pressures, such as budget cuts and reduced headcounts, combined with heightened stakeholder demands, create a tough environment for employees to navigate.

The advent of new technologies and evolving work styles has led to a constantly connected workforce through instant messaging, email, phone calls, and social media. However, this constant connectivity has not necessarily enhanced employee engagement, motivation, or performance. Instead, many employees feel overwhelmed by the demands of this connected work environment while struggling to balance work and personal life.

Adopting effective performance management practices is crucial. Public sector leaders can guide employees in understanding organizational priorities and aligning their efforts to boost overall productivity and engagement. Simultaneously, organizations can set ambitious goals and engage employees in achieving both individual and corporate successes.

Objectives:

By the end of this course, participants should be able to:

• Win stakeholder support for performance management in the Public Sector
• Overcome resistance to transparency and reporting requirements within performance measurement
• Integrate performance management initiatives with ongoing management improvement efforts
• Lead cultural change in the public sector to drive better results
• Utilize evidence-based analysis for benchmarking, measuring, reporting, and performance improvement
• Create and lead performance improvement teams across organizational silos for effective results
• Link organizational goals directly with the Performance Management System
• Apply best practices in addressing and resolving work-performance issues

Training Methodology:

• Assessment Center Exercises
• Self-Assessment Tools
• 360-Degree Feedback
• Competency Framework Development
• Job Role Analysis
• Focus Groups
• Scenario-Based Learning
• Expert Panels
• Online Simulations

Course Outline:

Unit 1: The Public Sector Performance Management Maturity Scale

• Conception of Performance Management as a Facilitating Movement
• Best Practices in Performance Management for Public and Non-Profit Sectors
• Conducting a Comprehensive Audit of Performance Management Application
• Essential Principles for Effective Compliance Programs
• Molding the PM Approach with the PPC Model

Unit 2: Defining the Scope of the Performance Management Initiative

• Identifying Opportunities for Improvement and Aligning with Policy Objectives
• Introduction to Project Management Basics for Performance Improvement
• Developing Your Performance Improvement Team
• Gaining Stakeholder Buy-in
• Linking Performance Appraisal Systems to Priorities
• Setting Objectives for High-Performing Organizations
• Developing a 4-Step Implementation Model

Unit 3: Performance Management Strategy Development

• The Four-Step Implementation Model: Diagnosis, Design, Implement, Measure
• Aligning Corporate Goals with the Balanced Scorecard
• Benchmarking and Key Performance Indicators (KPIs)
• Public Sector OKRs: Best Practices
• Project Management Principles for Implementation
• Measuring and Reviewing Performance

Unit 4: Driving the Achievement of Performance Goals

• Enhancing Performance through Employee Reviews
• Analyzing and Utilizing Performance Information Internally
• Choosing Programs and Initiatives for Advanced Evaluation
• Closing the Performance Gap with Proven Approaches
• Managing Performance Problems and Enhancing Motivation

Unit 5: Sustainability of Performance

• Action Planning for Sustainable High-Performance Operations
• Sustainability through Feedback Loops
• Effective and Destructive Feedback
• Coaching and Mentoring for Higher Performance