Advanced Negotiation and Dispute Resolution: A Comprehensive Approach (10 Days)

Introduction

The ability to negotiate effectively is crucial in both professional and personal domains. This course is designed to enhance your negotiation skills while exploring the complexities of dispute resolution.

Negotiations play a significant role in various contexts, from team collaborations and human resource management to supplier and customer relationships. Given the potential for conflicts and disputes, this unit provides a thorough understanding of negotiation styles, conflict management strategies, and dispute resolution mechanisms, preparing you to handle difficult situations effectively.

In this course, we will examine the major steps in negotiations, how disputes arise, and provide you with practical tools and capabilities for guiding yourself through structured negotiation processes. You will learn about different negotiation tactics, along with methods for detecting and countering them effectively. Additionally, there will be opportunities for self-assessment, allowing participants to evaluate their negotiation skills in various scenarios, whether participating in individual or team negotiations.

Objectives

By the end of this Alternative Dispute Resolution Certificate course, participants should be able to:

• Recognize what occurs during the different stages of the bargaining process.
• Understand why thorough pre-planning with specific goals is key to success.
• Achieve win-win solutions when entering into compromise agreements.
• Approach negotiation and conflict management with confidence.
• Identify the reasons behind disagreements that lead to disputes.
• Understand the long-term effects of unresolved conflicts on business and personal relationships.
• Apply efficient dispute resolution strategies that address root causes rather than just symptoms.
• Demonstrate sensitivity and awareness in situations prone to conflicts.

Training Methods

• Involved Workshops
• Case Study Analysis
• Role-Playing Scenarios
• Group Discussions
• Simulation Games
• Peer Review Sessions
• Facilitated Seminars
• Self-Assessment Assignments
• Reflection and Debrief Sessions
• Real-Time Negotiation Courses

Course Outline

Unit 1: Fundamentals of Negotiation

• Definition of negotiation.
• The importance of resolving conflicts in contracts through negotiations.
• The role of negotiation in the context of contractual resolution.
• Business losses due to failed negotiations.
• Best Alternative to a Negotiated Agreement (BATNA).
• The four steps in the negotiation process:
  • Preparation
  • Discussion
  • Proposal
  • Bargaining & Closure

Unit 2: The Negotiators Toolbox

Preparation:

• Establishing negotiating positions.
• Importance of ranking.
• Entry and exit points in negotiations.
• Information collection and analysis for negotiation processes.
• Roles within team negotiations.

Discussion:

• Creating an enabling environment.
• Formation of alliances.
• Advanced techniques for gathering information during negotiations.
• Types of questions: open-ended, closed-ended, and comparative.

Proposal:

• Conditional and unconditional proposals.
• Using degrees of freedom during negotiation.
• Negotiating tips for executives.

Bargaining and Closure:

• Trading strategies.
• Managing concessions.
• Documenting the outcome.

Unit 3: Negotiating Styles, Tactics, & Ploys

• Cultural implications and globalization issues.
• Different negotiators: Red, Purple, Blue.
• Non-verbal communication skills.
• Signal interpretation: arms, legs, and eyes.
• The significance of a handshake.
• Spheres of space and spatial perception.
• Countering silence tactics.
• Power plays and how to counter them.

Unit 4: Personal Fitness/Dealing with Difficult Negotiations

• Understanding the difference between interests and positions.
• Push vs. Pull strategies.
• Good cop/bad cop tactics.
• The negotiator as a facilitator.
• Effective negotiation teams and conflict resolution training.
• Persuasion and proposal strategies.
• The WIIFM (What’s in it for me?) approach.
• Self-assessment for personal negotiation skill fitness.

Unit 5: Putting it All into Practice

• Negotiation case studies with alternative dispute resolution scenarios.
• Teams for simulation exercises.
• Performance metric analysis.
• Dos and Don'ts of negotiating.
• Action planning for continuous improvement.