TQM Continuous Improvement: Internal Auditing and Reporting Competencies

Introduction

The TQM Continuous Improvement: Internal Auditing and Reporting Competencies course provides participants with a thorough understanding of quality concepts, including the evolution of quality specialists and tools. This course emphasizes integrating various quality systems, models, and methodologies, including quality award schemes, ISO standards, and advanced techniques like Lean and Six Sigma.

Participants will learn about quality tools suitable for different leadership roles and gain skills in selecting, developing, and implementing quality frameworks to ensure continuous improvement.

Objectives

By the end of the TQM Continuous Improvement: Internal Auditing and Reporting Competencies course, participants will be able to:

• Discuss the significance of quality models and various quality approaches and frameworks used by specialists.
• Understand the critical elements that contribute to successful Total Quality Management (TQM) deployment.
• Apply TQM enhancement tools to improve user experience and organizational processes.
• Identify effective and ineffective benchmarking components and their impact on quality improvement initiatives.
• Implement well-known improvement strategies to foster a culture of continuous improvement.

Training Methodology

• Interactive Workshops
• Case Studies
• Role-Playing
• Expert-Based Lectures
• Group Discussions
• Skills Assessment

Course Outline

Unit 1: Introduction to Total Quality Management Concepts

• Quality and Quality Models
• History of Quality
• Definition and Principles of Total Quality Management (TQM)
• Critical Success Factors of TQM
• Relationship between ISO 9000 and TQM
• Implementing Quality Models to Add Value
• Cost of Poor Quality
• Comparison of Quality Gurus (Deming, Crosby, Juran, etc.)
• National Quality Awards: Malcolm Baldrige National Quality Award, Dubai Quality Award, EFQM, HH Sheikh Khalifa Excellence Award
• Selecting the Right Model for Your Organization
• Quality Maturity Ladder

Unit 2: The Success Elements of TQM

• Understanding Customer Quality Demands
• PDCA (Plan, Do, Check, Act) Cycle
• Eight-Step Problem Solving
• Process Orientation
• Eliminating Non-Value-Adding Activities
• Management by Facts and Data
• Continuous Improvement and Kaizen
• Encouraging Employee Participation and Idea Generation
• Employee Recognition and Remuneration

Unit 3: Improvement Tools and Methodologies

• Definition and Use of Quality Tools
• The Seven Quality Control Tools:
  • Cause and Effect Diagram
  • Check Sheets
  • Control Charts
  • Histogram
  • Pareto Diagram
  • Scatter Plot
  • Stratification
• Brainstorming
• Tree Diagrams (What-How and Why-Why Diagrams)
• Force Field Analysis
• Affinity Diagrams
• Process Mapping: The Turtle
• Poka-Yoke
• Lean Management: Understanding the Seven Categories of Waste
• Visual Management and the 5S Approach
• Introduction to Six Sigma

Unit 4: Benchmarking for Quality and Process Improvement

• Definition and Necessity of Benchmarking
• Categorization of Benchmarking
• Comparison of Advantages and Disadvantages of Various Benchmarking Types

Unit 5: Continuous Improvement Process

• The Eight Steps for Improvement
• Critical Success Factors and Bottlenecks in TQM Improvement