Quality Assurance and Quality Control Management

Introduction:

This Quality Assurance and Quality Control Management course is designed to enhance participants' skills in quality assurance and control, equipping them with the tools to manage and implement various quality programs, including Total Quality Management (TQM). This course emphasizes the fundamental aspects of quality management systems, ensuring that products and services meet or exceed client expectations. Participants will explore principles, methods, and best practices used in quality assurance and control systems to boost organizational performance across all areas.

Effective management is crucial for quality management. Leaders who engage in quality initiatives foster a positive work environment by encouraging interaction, problem-solving, and teamwork, thereby boosting employee morale and productivity. The course will train leaders to inspire their teams, aligning their efforts with organizational goals and unlocking their full potential for the organization's benefit.

Objectives:

By the end of this Quality Assurance and Quality Control Management course, participants will be able to:

• Describe the key benefits of Total Quality Management (TQM) for organizations.
• Recognize the role of management in developing and enhancing quality management systems.
• Develop and implement procedures to measure and improve quality control and assurance parameters.
• Identify strategies to achieve maximum effectiveness in TQM.
• Apply quality improvement techniques for continuous enhancement.
• Evaluate the importance of quality standards, models, and award systems such as ISO, TQM, Malcolm Baldridge, and EFQM.

Training Methodology:

• Participatory Workshops
• Case Studies
• Brainstorming
• Simulations
• Interactive Role Plays

Course Outline:

Unit 1: Quality Assurance and Quality Control Improvement Techniques

• Quality and Quality Control Principles
• Concepts of TQM
• History and Concept of TQM
• The 14 Points of Deming
• Explanation of Six Sigma
• The Lean Concept
• Reasons for Failures in Implementing TQM
• Management and TQM: Distinctions
• Additional Quality Improvement Tools

Unit 2: QA and QC Principles and Practice

• Pillars of TQM Implementation
• Prevention vs. Correction
• Quality from the Customer's Perspective
• Creating Vision, Mission, and Policy
• Identifying Areas for Organizational Improvement
• Quality Management and Team Dynamics
• Team Building and Management Skills
• Advanced Communication Skills

Unit 3: Advancing Normal Improvement Processes

• System Changes
• Benchmarking as a Starting Point
• Baldrige National Quality Award Strategy
• EFQM, Dubai's DA Award, and HH Sheikh Khalifa Excellence Award
• Cause and Impact Analysis
• Pareto Diagram
• Control Charts
• Practical Application of Improvement Ideas
• Techniques for Enhancing Creativity
• Performance Assessment
• Cost of Quality

Unit 4: Unifying Quality Culture

• Translating Theory into Practice
• Leadership's Role in Quality Management
• TQM as a Leadership Principle
• Strategies for Developing Leadership in Quality
• Executing Business Strategies with a Customer Focus
• Continuous Improvement: Audits and Reviews
• Management Commitment and Involvement
• Overcoming Obstacles to Cultural Change

Unit 5: Advantages of Quality Assurance and Control Improvement

• Benefits of Adopting TQM
• Customer Satisfaction Improvements
• Employee Satisfaction Enhancements
• Organizational Performance Enhancements
• Attitude and Career Growth
• Setting Objectives for Continuous Quality Improvement
• Developing Plans for Organizational Improvement