Office Management Expert

Introduction:

This Office Management Expert course is designed to enable emerging professionals to make notable, positive changes in the workplace. Focusing on essential core competencies, the course emphasizes authority and efficiency in office contexts. It thoroughly examines the behaviors and skills necessary to achieve and maintain excellence in any workplace.

Beyond basic organization and planning, this training develops effective communicators and adept managers of complex situations and diverse personalities. Participants will learn to handle workplace pressures calmly, contributing to a harmonious office environment.

Objectives:

By attending this Office Management Expert course, participants will be able to:

• Utilize the skills of outstanding office management experts.
• Increase confidence in their roles.
• Communicate effectively with superiors, peers, and across the organizational structure.
• Manage typical challenges and stresses of modern office environments.
• Set priorities, strategize, and manage time effectively.

Training Methodology:

• Workshops
• Case Studies
• Role-Playing Exercises
• Large Group Discussions
• Self-Assessment Tools
• Mentoring and Coaching
• Peer Feedback Sessions
• Real-World Projects
• Reflective Journals

Course Outline:

Unit 1: Competencies and Time Management

• Evaluating present skills and knowledge
• Differentiating competencies required at various levels (secretaries/office professionals vs. clerks/executives)
• The impact of perceptions, attitudes, and beliefs on performance
• Identifying individual learning and thinking styles
• Time management techniques for personal and organizational benefit

Unit 2: Organizing and Planning

• Setting SMART goals (Specific, Measurable, Attainable, Realistic, Time-bound)
• Planning procedures to achieve strategic objectives
• Mind mapping strategies for organizational effectiveness
• Adapting to changing expectations in problem-solving and decision-making
• Managing and organizing meetings effectively

Unit 3: Communication Skills

• Assertiveness as a communication style
• Conflict management strategies in the workplace
• Enhancing listening skills for better understanding
• Asking clarifying questions for deeper insight
• The role of physical contact, appearance, posture, gesture, and facial expression in verbal communication

Unit 4: Team Working

• Navigating the complexities of conflict resolution
• Effectively dealing with difficult individuals
• Demonstrating appropriate behaviors and attitudes for effective upward management
• Reducing work-related stress for psychological well-being
• Fostering harmonious teamwork

Unit 5: Presentation Skills

• Telephone Communication Techniques
• Enhancing Professional Writing Skills
• Adhering to Appropriate Email Etiquette
• Finalizing Presentation Skills to Maximize Impact