Office Management and Administrative Skills

Introduction

The functions involved in managing an office have become increasingly advanced and intricate. These demands—fast and accurate execution, knowledge of new technologies, and management of a diversified workforce—present both challenges and opportunities for development.

The Office Management and Administrative Skills Course provides a platform for office managers to enhance their self-confidence, boost creativity, and operate more efficiently. This is achieved through the integration of workshop techniques and specialized training that enable participants to improve productivity and streamline office administration.

Objectives

Upon completion of this Office Management and Administrative Skills course, participants will be able to:

• Optimize daily priorities for maximum efficiency.
• Simplify work practices to establish an effective office environment.
• Communicate assertively across all organizational levels.
• Build better relationships by enhancing personal awareness in dealing with others.
• Apply creative thinking, problem-solving, planning, and decision-making methods.
• Strengthen professional connections through improved communication skills.
• Develop key interpersonal skills.
• Manage emotions and thoughts to enhance self-esteem.
• Practice assertiveness to improve workplace effectiveness.

Training Methodology

• Interactive Workshops
• Case Studies
• Lectures and Presentations
• Group Discussions and Brainstorming Sessions
• Self-Assessment and Reflection
• Mentoring and Coaching
• Feedback and Evaluation
• Incorporation of Technology
• Action Plans and Goal Setting

Course Outline

Unit 1: Taking Control of Your Work Life

• Understanding your purpose, vision, and mission
• Working smarter, not harder
• Managing, organizing, and prioritizing work
• Streamlining office systems
• Enhancing office user-friendliness and efficiency

Unit 2: Essential Administrative Skills

• Unlocking potential with mind maps
• Leading projects to deadlines
• Planning with Gantt charts
• Techniques for creative thinking and problem-solving
• Approaches to decision-making, including tools like Pareto Analysis
• Running effective meetings

Unit 3: Vital Communication Skills

• Exploring various forms of communication
• Becoming assertive and advocating effectively
• Winning conflict resolution strategies
• Understanding and utilizing body language
• Navigating gender differences in communication
• Understanding and interacting with different personality types

Unit 4: Developing as a Professional

• Enhancing listening skills
• Creating a professional image
• Developing leadership abilities
• Delivering confident and impactful presentations
• Learning presentation planning essentials
• Best practices for delivering positive feedback

Unit 5: Self-Empowerment and Self-Management

• Identifying causes of stress
• Recognizing stress symptoms, causes, and triggers
• Developing essential emotional intelligence skills
• Applying emotional intelligence at work
• Transforming fear and negativity into proactivity
• Fostering proactivity, responsibility, and self-awareness
• Planning for continued professional development