Mastering the Development of Supervisory Skills

Introduction:

Mastering Supervisory Skills is an engaging and dynamic training program crafted for experienced and second-level supervisors. This course is designed to evaluate and enhance their roles, equipping them with the necessary skills and strategies to excel in today’s business environment. It blends practical tools with insightful leadership and management techniques to develop a holistic approach toward supervisory effectiveness.

Objectives:

By the end of this supervisory skills course, participants will be able to:

• Deepen their understanding of the supervisor's role and manage effectively across all organizational levels.
• Create strategies to improve team performance.
• Develop plans to support and enhance each team member’s performance.
• Drive change processes for continuous improvement.
• Review and refine their own working practices and managerial style.

Training Methodology:

• Interactive Workshops
• Case Studies
• Action Planning
• Group Discussions
• Simulation Exercises
• Skills Practice Sessions
• Peer Feedback
• Leadership Drills

Course Outline:

Unit 1: The Supervisor's Role and Competencies

• Action Planning
• Duties of a Supervisor
• Concept of Competencies
• Evaluating Behaviors vs. Standard Behavior
• Understanding Organizational Culture
• Creating a Network of Relationships and Influence

Unit 2: Delegation & Management Style

• Delegation Skills and Empowerment
• Studies on Management Styles
• Situational and Differential Leadership Models
• Group Dynamics and Team Formation
• Conflict and Conformity in Groups
• Problem Solving and Decision Making
• Managing Team Meetings

Unit 3: Communication Skills

• Building Communication and Relationship Skills
• Criteria for Employee Performance
• Practical Motivation Techniques
• Performance Management and Supervision Case Study
• Coaching and On-the-Job Training Skills

Unit 4: Managing Performance & Relationships

• Assertiveness
• Handling Difficult People and Problem Staff
• Constructive Criticism: Giving and Receiving
• Enforcement
• Time Management Principles
• Planning and Priority Setting
• Managing Interruptions and Accessibility
• Understanding and Managing Stress

Unit 5: Managing Change and Continuous Improvement

• Concept of Continuous Improvement
• Enhancing Systems and Procedures
• Engaging the Team in Their Jobs
• Creative Thinking Techniques
• Implementing Change
• Influence Skills and Managing Politics
• Action Planning