Managing Employee Performance, Behavior, and Attitudes in Banks

Introduction

Understanding and effectively managing people requires a deep comprehension of what drives their thinking and actions. What factors influence individual behavior and motivation? This program addresses some of the assumptions we hold about human behavior, particularly in relation to performance management in banks.

Incorporating these insights into the course outline will ensure a comprehensive approach to managing staff performance, behavior, and attitudes in banks. This course is specifically designed to address the complex nature of employee performance in the banking industry, offering practical solutions for efficient management.

Objectives

By the end of this bank employee performance, behavior, and attitudes management course, participants will be able to:

• Understand how human behavior affects employee performance.
• Recognize how attitudes influence behavior and motivation among bank employees.
• Efficiently manage staff in the banking sector.
• Enhance effectiveness as a manager or supervisor within a banking environment.
• Facilitate effective behavior management to optimize employee potential.
• Gain insights into personal attitudes to improve management approaches.
• Improve practical skills in performance management, including appraisal, discipline, and grievance handling.
• Achieve results through efficient interaction and collaboration with others.
• Boost self-confidence and enhance interpersonal skills.

Training Methodology

• Pre-training assessment & self-evaluation
• Interactive lectures & conceptual frameworks
• Case studies & real-life examples
• Group discussions & peer learning
• Role-playing scenarios & simulation exercises
• Performance management skill-building exercises
• Behavioral analysis sessions/attitude assessments workshops
• Continuous feedback sessions/reflection times
• Action planning & goal setting
• Post-training support & follow-up activities

Course Outline

Unit 1: Performance and the Individual

• Psychological profiling – Jungian typology – understanding human behavior
• Importance of competency frameworks in performance management
• Survey on human behavior
• The iceberg model of behavior
• Performance management models
• Johari’s window

Unit 2: Managing Employee Performance

• Discipline, capability, and grievance in a bank environment
• Understanding the difference between capacity and conduct issues
• Rules of natural justice
• The role of discipline in managing employee attitudes in banks
• Inefficiency and box marking
• Motivation models & employee behavior

Unit 3: The Assertiveness Model of Behavior and Attitudes

• Identifying and recognizing types of behavior:
  • Aggressive
  • Indirectly aggressive
  • Passive (aggressive)
  • Assertive
• Communication skills tailored for employee behavior management
• Proactivity with people

Unit 4: Exercises with Behavior and Attitudes

• Managing performance linked to staff behavior, especially in banking
• The Performance Appraisal Interview
• Discipline and Grievance case studies
• Handling discipline cases and grievances in banks
• Case studies based on actual events focusing on bank employees’ behavior

Unit 5: Attitudes to Others/Awareness about Self

• Behavior Mirror diagnostic tool
• Social Styles
• A model illustrating behaviors within a bank employee’s attitude