Managing and Motivating for Excellence: Key Skills, Competencies, and Techniques

Introduction:

To achieve high levels of customer satisfaction and fulfill the organizational mission, firms must operate as One Unified Team. Every individual’s input matters, and they need to work together as internal customers.

In this new management approach, leaders and professionals understand that motivation plays a critical role in successful management. Leaders must engage employees in their suggestions, encourage them to utilize their talents, and prepare them for transitions that redefine their roles.

In the post-industrial era, where command and control leadership no longer suffices, companies require a different type of leader—one who combines technical skills with strong people leadership, effectively manages motivation, and utilizes motivational techniques to drive excellence.

A key aspect of efficient management is implementing change within an organization. This section will address the challenge of change management, equipping leaders with strategies to promote adaptability and resilience among employees during periods of transition.

Objectives:

By the end of this Managing and Motivating for Excellence: Key Skills, Competencies, and Techniques conference, participants should be able to:

• Effectively manage and motivate employees toward achieving excellent performance.
• Support employees in unlocking their potential for workplace excellence.
• Understand employees’ personal needs and inspire innovative thinking.
• Apply knowledge of individual differences to effectively motivate others.
• Identify barriers to motivation while enhancing people skills to inspire others.
• Gain insights into their strengths, weaknesses, and leadership styles.
• Understand the emotional dynamics of team members, colleagues, and customers.
• Develop leadership competencies and skills to drive employee motivation.
• Begin practicing innovative leadership approaches immediately.
• Lay a foundation for continuous improvement.
• Mobilize employees' emotional intelligence to foster creativity in the workplace.
• Master essential people skills to encourage teams to embrace excellence.

Training Methodology:

• Practical exercises
• Scenario-based learning
• Brainstorming sessions
• Collaborative projects
• Panel discussions
• Mentoring/coaching sessions
• Video analysis
• Self-assessment instruments
• Action planning workshops
• Interactive simulations
• Best practice sharing
• Peer-to-peer learning

Course Outline:

Unit 1: Adopting the New Organizational Culture Through Understanding People

• Perceptual significance
• Workplace perception
• Maximizing our ability to perceive
• Type and trait theories of human personality
• Understanding personality styles
• Leveraging personality strengths to the fullest
• Removing emotional blind spots
• Appropriate self-disclosures

Unit 2: Motivating Employees

• Understanding motivation
• Motivating ourselves and others
• Applying motivation theories in the workplace
• Strategies for leaders to motivate employees
• Breaking down barriers to motivation
• Motivation for excellent performance
• Motivating a high-performance team
• The Art of Giving and Receiving Criticism

Unit 3: Motivating Innovative and Creative Thinking in the Workplace

• Psychological principles of creativity in the workplace
• Fostering creativity for continuous improvement
• Convergent and divergent thinking processes
• Managing creative individuals
• Stages of the creative process (preparation, incubation, illumination, verification)
• Transforming blocks into creativity
• Creativity for business breakthroughs
• Divergent thinking skills for innovative leadership

Unit 4: The New Leader

• Psychological principles of leadership
• Theories of leadership
• Leadership that manages performance
• Transactional vs. transformational leadership
• Visionary, competent leadership
• Developing leadership integrity
• Innovative leadership for excellent performance
• Preparedness for leadership

Unit 5: Management of Excellence

• Creating vision, mission, key goals, and key processes
• Optimizing the leader’s natural talents
• Integrity and accountable leadership combined with compassion
• Leadership toward performance management
• Change management and engaging others
• Leading by example
• Inspired guidance