Key Leadership Skills for Supervisors and Managers

Introduction:

As supervisors, team leaders, and managers advance in their careers, they quickly realize that new or more advanced skills and knowledge are essential for achieving greater success. The Key Leadership Skills for Supervisors and Managers course focuses on effectively managing people, projects, and priorities while leading teams to success.

This course offers a solid framework for understanding the key drivers of leadership and management success, along with a comprehensive toolbox of essential leadership skills tailored for supervisors and managers.

Objectives:

By the end of this Key Leadership Skills for Supervisors and Managers course, participants will be able to:

• Distinguish between managing and leading.
• Explore the main determinants of successful leadership and management.
• Acquire crucial leadership and management competencies, including:
  • Goal Setting and Motivation
  • Impact and Influence
  • Customer Service
  • Emotional Intelligence
  • Delegation
  • Time Management
  • Listening, Feedback, Appraisal, and Learning
  • Managing Conflict and Challenge
  • Performance Management
  • Reporting Up – Performance Dashboards/Scorecards/Metrics, etc.
  • Profit & Loss (P&L) Accountability/Risk/Decisions/Strategy, etc.
  • Critical Conversations on Managing Performance and Providing Regular Feedback, including Underperformance Reviews

Training Methodology:

• Interactive workshops
• Group discussions
• Case studies
• Role-playing exercises
• Self-assessment tools
• Peer feedback sessions
• Problem-solving activities
• Leadership simulations
• Real-world scenarios

Course Outline:

Unit 1: Practical Frontline Leadership Skills

• The difference between leading and its opposite, like day and night.
• Limiting beliefs that hold us back, like fear or lack of time.
• Putting the pieces together: teamwork, trust, role clarity in teams, time management.
• Talent identification, development, and succession planning for different roles.

Unit 2: Leadership in Action – People, Priorities, Projects

• Avoiding distractions or understanding their true value.
• Recognizing that none of us can do everything.
• Communicating our vision, mission, and goals.
• Taking a step back to see the bigger picture.

Unit 3: Improving Your Team's Performance

• Mindset, group dynamics, and motivation.
• Addressing limiting beliefs and other brakes on performance.
• Influence and emotional intelligence.

Unit 4: Leading Through Better Communication

• Leadership and management communication strategies.
• Gaining rapport and building credibility with your team.
• Developing effective questioning and listening skills.

Unit 5: Managing People and Change

• Theories of change: why we find change hard and how to make it easier.
• Coaching for performance: giving and receiving feedback.
• Handling difficult conversations and conflict.

Conclusion:

In the Essential Leadership Skills for Supervisors and Managers course, participants emerge equipped with a robust toolkit of essential leadership skills tailored to new managers and supervisors. This comprehensive training addresses the critical competencies needed to excel in leadership roles, including project management leadership skills essential for overseeing complex initiatives.

This program is vital for supervisors and managers, teaching key leadership skills that help team leaders develop strategies to guide their teams and organizations toward success. It also covers crucial leadership skills for managers, such as communication, strategic decision-making, and building team capacity.

By the end of this workshop, supervisors will have gained essential knowledge in leadership skills for managers and a better understanding of how to navigate challenges with confidence, ultimately motivating their teams to achieve higher productivity levels. This progressive course is aimed at developing the managerial and supervisory leadership skills necessary for driving positive change within an organization.