Introduction to Telehealth

Introduction:

Innovative healthcare delivery increasingly includes telehealth. This comprehensive telehealth training course provides participants with the skills and knowledge to design and run prosperous telehealth programs for single practices or large health systems.

The course is designed to develop a team-centered approach that focuses on the basics of operational design. Key areas of emphasis include clinical processes, patient safety, technological requirements, patient satisfaction, and complexities in legal-regulatory compliance and billing processes.

Objectives:

Participants will be able to:

• Identify basic types of telemedicine technology used in healthcare.
• Understand specific legal and regulatory concerns for telemedicine practice.
• Implement guidelines for protecting patient privacy during video visits.
• Gain experience in using telehealth platforms effectively.
• Assess patients’ eligibility for remote consultation.
• Develop strategies for optimizing results from virtual appointments.

Training Methodology:

• Lectures conducted interactively
• Case studies and real-world situation analysis
• Direct involvement in telehealth platform use
• Group discussions and workshops
• Role-playing exercises
• Expert-led Q&A sessions
• Simulations of telehealth consultations
• Peer feedback and collaborative sessions
• Self-appraisal and introspective activities

Course Outline:

Unit 1: Foundations of Telehealth:

• The Evolution of Telehealth – Here to Stay!
• Varieties of modes used in telehealth
• Integrated Structure for Collaboration
• World Health Organization (WHO) Classification System
• Educational Tours to a Telemedicine Command Center

Unit 2: Healthcare System Strategies and Telehealth Operations:

• Developing an Ambulatory Care Strategy for Use Within the Framework for Medical Tourism (Telehealth)
• Involving Providers in the Delivery of Primary Health Care through Distance Technologies (Telehealth)
• Patient Satisfaction with Services Delivered via Electronic Media (Telemedicine)
• Processes that Support the Management of Remote Consultations (Telemedicine)
• Temporary Staffing Models and Program Coordination within Telehealth Practices (Telemedicine)
• Case Study: Scaling Up Access to Malaria Case Management Using Artemisinin-Based Combination Therapies (ACTs) in East Africa
• Project Management in Telehealth Initiatives (Telemedicine)

Unit 4: The Future of Telehealth:

• Value-Based Approaches vs. Service Delivery
• Metrics and Dashboard Reporting for Telehealth Businesses
• Research and Evaluation to Ensure Efficacy in Telehealth Practices
• Forward-Looking Summary and Future Possibilities in Telehealth

Unit 5: Patient-Centered Care and Ethical Considerations in Telehealth:

• Applying Patient-Centered Care Principles During Telemedicine Consultations
• Discussing Ethical Dilemmas in Virtual Healthcare Provision
• Creating Trust and Rapport with Patients During Remote Interactions
• Cultural Competency in Remote Health Services
• Managing Patient Expectations and Communication
• Evaluating the Impact of Telemedicine on Patient Outcomes and Satisfaction