Hospital Administration and Management

Introduction

This course on Hospital Administration and Management prepares participants to advance their careers in the dynamic and diverse healthcare industry. It provides an overview of common medical and scientific terminology used in hospitals, GP surgeries, and clinics.

Throughout the program, participants will develop essential competencies in effective communication, staff management, process optimization, and efficient resource management across various organizational levels in healthcare.

This comprehensive training is ideal for individuals pursuing hospital management certification. Upon completion, participants will qualify for a hospital management certificate, demonstrating their newly acquired skills and commitment to professional healthcare administration.

Objectives

Upon finishing this course on Hospital Administration and Management, trainees will be able to:

• Understand fundamental roles and responsibilities involved in running a healthcare institution.
• Develop the requisite knowledge and skills for effective administration.
• Gain expertise in leading, supervising, and managing hospital departments.
• Appraise the economic, accessibility, and public health aspects of the current healthcare delivery system.
• Enhance the capacity of hospital departments, thereby improving service provision to meet patient needs.

Training Methodology

• Engaging talks and discussions
• Case studies and real-life scenario analysis
• Group tasks and role-playing exercises
• Managerial practice workshops
• Simulated leadership and supervision activities
• Peer appraisal and group evaluation
• Q&A sessions with industry leaders
• Assessment, self-appraisal, and reflective activities

Course Outline

Unit 1: Management and Healthcare Organizations

• Fundamentals of hospital management
• Ethics in hospital management and healthcare service administration
• Management functions in healthcare organizations
• Roles of hospital managers
• Influence of hospital governance on healthcare providers
• Key factors affecting managerial functions
• Essential management functions and effective planning using a six-step process

Unit 2: Management and Motivation

• Definition of motivation and its importance in hospitals
• Motivational theories applicable to healthcare management
• Creating a motivating workplace through leadership
• Job design, goal setting, and performance feedback
• Providing rewards and motivating a multicultural workforce in healthcare

Unit 3: Management and Leadership

• Leadership defined within the context of hospitals
• The six levels of leadership in healthcare settings
• Leadership qualities and best practices for hospital managers
• Developing a personal action plan for leadership
• Best practices in hospital management and leadership

Unit 4: Time Management Challenges and Assessment

• Definition and importance of time management in hospital administration
• Coping with time management challenges in hospitals
• Innovative approaches to time management in healthcare
• Identifying and addressing major time-wasters
• Time planning and self-assessment

Unit 5: Management in Hospitals

• Current challenges in hospital administration
• Administration of hospital services and outpatient services
• Departmental administration and nursing services
• Ward administrative systems and operating room management
• Materials management (nutrition, X-ray, laboratory, pharmacy)
• Record-keeping systems

Unit 6: Quality Management in Hospitals

• Implementing quality control within hospital settings
• Interpersonal relationships in healthcare from a quality control perspective
• Understanding the Doctors Consumer Protection Act

Unit 7: Hospital Management and Private Practice

• Promoting health through hospitals
• Reproductive and child healthcare services
• Referral systems and disaster management in hospitals

Unit 8: Bed Management

• Fundamentals of hospital bed management systems
• Roles and responsibilities of a hospital bed manager
• Improving hospital bed management for optimal patient care
• Bed automation and patient flow optimization