Effective People Management for Workplace Challenges

Introduction:

In today’s dynamic work environments, effectively managing people and addressing workplace issues is crucial. This successful people management course provides a solid foundation for enhancing managerial skills and tackling various challenges.

Why is it so difficult for employees to leave their problems at the gate?

Workers often carry personal issues into the workplace, such as stress from work, marital problems, loss of motivation, long hours, high turnover rates, understaffing, nationalization policies, bullying, and job insecurity. These issues significantly impact their health and performance, leading to substantial costs for employers. Work-related stress is a growing concern, with over half (53%) of workers experiencing stress in the past year and a quarter taking time off due to stress, according to the International Stress Management Association.

This course equips participants with essential evaluation skills for HR strategies to manage workplace issues effectively. It is designed for people managers and HR professionals who aim to create a healthy, productive work environment and master these crucial skills.

Objectives:

By the end of this course, participants will be able to:

• Acquire practical skills in human resources administration
• Understand the complexities of workplace issues and their impacts
• Implement best practices for managing employee performance problems
• Develop expertise in trauma and crisis management
• Identify and cultivate essential skills for effective stress management
• Understand the mental health implications of stress at work
• Gain insights into posttraumatic stress disorder (PTSD)
• Create effective organizational interventions
• Learn motivational techniques for counseling employees
• Gain skills in motivating and leading teams
• Implement effective Employee Assistance Programs (EAPs)

Training Methodology:

• Interactive Workshops
• Case Studies
• Role Plays
• Group Discussions
• Behavioral Simulations
• Real-World Scenario Analysis
• Peer Feedback Sessions
• Ongoing Assessments

Course Outline:

Unit 1: People's Problems at Work

• Introduction to human behavior
• Understanding employees' problems
• Ways to support employees
• Impact of personal issues on work performance
• Employee Assistance Programs (EAPs)
• Steps to establish an EAP

Unit 2: Understanding Stress

• Nature and types of stress
• Psychological and physical symptoms of stress
• Contributing factors to workplace stress
• Impact of stress on personal performance
• Symptoms of short-term and long-term stress
• Effective stress management techniques
• Individual stress assessment: Work and home life sources

Unit 3: Basic Counseling Skills

• Definition and fundamentals of counseling
• Interviewing and basic counseling techniques
• Development of active listening skills
• Nonverbal communication (SOLER) techniques
• Motivational coaching techniques

Unit 4: Understanding Motivation

• Psychology of motivation
• Workplace motivation strategies
• Team and group motivation
• Reward systems
• Case study on absenteeism

Unit 5: Critical Incident Stress (CISD) and Trauma Counseling

• Definition and management of traumatic events
• Models for workplace trauma management
• Policies, plans, and procedures for trauma response
• Media relations, prevention training, and information debriefing
• Grief counseling and post-traumatic stress disorder (PTSD)