Comprehensive Quality Management (TQM)

Introduction:

The pursuit of quality in products and services, coupled with efficiency in time and material usage, has become a significant focus for many organizations. However, challenges such as customer dissatisfaction persist.

Comprehensive Quality Management (TQM) has evolved as a leading business re-engineering concept, offering valuable strategies to address deficiencies in service provision. TQM aims to align organizational goals with customer satisfaction, ensuring improvements in both areas.

Objectives:

At the end of this Comprehensive Quality Management (TQM) course, participants will be able to:

• Explain the relevance of quality models and the foundational principles of Total Quality Management.
• Identify and describe various aspects and purposes of TQM.
• Discuss TQM philosophies and principles.
• Measure and enhance customer satisfaction and organizational methods using TQM tools and techniques.
• Evaluate well-known improvement strategies, particularly Total Quality Management, and understand its advantages and benefits.

Training Methodology:

• Interactive Workshops
• Case Studies
• Group Discussions
• Role Play
• Exercises
• Guest Lectures

Course Outline:

Unit 1: Understanding the Quality Management System

• Historical Evolution of Quality Management
• Key Definitions in Total Quality Management
• Overview of Total Quality Management in Organizational Quality Management
• Core Principles of TQM
• Key Figures in TQM
• Promotion and Implementation of Quality Management Practices

Unit 2: Total Quality Management Requirements

• Application Requirements for TQM
• Implementation Processes for Total Quality Management
• Types and Methodologies of TQM Tools
• Limitations of Total Quality Management Practice

Unit 3: Quality Circles

• ISO 9000 Standards and TQM
• Definition and Importance of ISO 9000 in TQM
• Implementation Stages of the ISO 9000 Family
• Advantages of ISO 9000 in TQM

Unit 4: Benefits and Advantages of Obtaining ISO Certification

• Relationship Between Total Quality and ISO Standards
• Quality Dimensions for Products
• Service Quality Dimensions
• System Components for Quality Assurance Management and ISO 9004 Quality System
• Role of After-Sales Services in TQM

Unit 5: Formation of University Education Community in Respect of TQM

• Ohio State University and Total Quality Management
• Quality Management in the US vs. Total Quality Management in Japan
• Quality of Education and TQM Practices
• Integration of TQM Principles in Educational Quality