Comprehensive Course in Facilities Management

Introduction:

Buildings, utility plants, power and water distribution networks, production units, parking lots, civil works, landscaping, and more are integral components of modern facilities management. This field has expanded significantly, becoming more diverse and complex worldwide.

Facilities management is now recognized as a key business activity encompassing both integrated facility management and facility asset management. Managing substantial budgets requires high-level project management skills, creating opportunities for cost reduction while maintaining effective resource management.

This course presents the scope of facilities management, covering best practices for regional facilities management and action facilities management. It explores the caravan facilities management style to support the successful establishment and operation of facilities departments as business units within larger organizations.

Participants will learn to achieve efficient operation and maintenance of facilities, balancing asset performance with costs related to functionality, availability, reliability, and safety. The course includes strategies for managing building facilities and evaluating the benefits of in-house versus outsourced operations and maintenance activities.

Objectives:

At the end of this course, participants will be able to:

• Clearly explain what facilities management entails.
• Diagnose the existing facilities management process of their institution.
• Obtain appropriate practices for adaptation in their institution.
• Understand the importance of having a well-functioning operational and maintenance control facility.
• Implement a proactive (preventive) maintenance policy.
• Develop and implement outsourcing strategies.
• Identify different types of contracts and understand contract management.
• Train in facilities management while assessing performance and results.
• Utilize data from benchmarking studies to enhance processes.
• Follow industry best practices.
• Administer and manage their assets as a business unit within a larger organization.
• Share their expertise and contribute to others.

Training Methodology:

• Presentations
• Case studies
• Seminars
• Role plays
• Cross-checking with other studies
• Interactive sessions
• Examinations

Course Outline:

Unit 1: The Basics of Facilities Management

• The facilities management process
• Managing facilities as a business within a business
• Planning of facilities
• Realization of facilities (from concept to actualization)
• Control and maintenance of facilities
• Self-evaluation of the current facilities management regime

Unit 2: Knowledge Essentials on Facilities Management

• Annual action plans at a strategic level
• Design, build, maintain cycle
• Operations & services
• Control systems for work planning
• Management of maintenance and repairs
• Management of information and performance

Unit 3: Preventive Maintenance & Maintenance Strategy

• Risk identification and its significance in maintenance
• The Risk-Based Maintenance approach
• Creating a risk-based maintenance strategy in seven steps
• Understanding maintenance work and actual maintenance time frames
• Providing evidence from the field using case study methodology
• Standard inspections and maintenance activities for the utility industry

Unit 4: Outsourcing and Contracting

• Clarity on what can be outsourced and the role of agencies
• Selecting the most appropriate contractor
• Relationship management of outsourced functions
• Types of contracts
• Contracting types and phases of the contracting cycle
• Crafting service level agreements

Unit 5: Performance Monitoring & Benchmarking

• Principles of continual improvement in facilities management
• Planning and measurement
• Effective application of Goals and Key Performance Indicators
• Balanced Scorecard of facilities management functions
• Creating and implementing performance benchmark studies for improvement