Business Process Outsourcing (BPO)

Introduction:

Explore the rapidly growing trend of Business Process Outsourcing (BPO), which has been widely adopted by corporations globally. By understanding the benefits and advantages of outsourcing processes and techniques, you can become a valuable asset to your organization, helping to enhance flexibility and productivity.

The Business Process Outsourcing (BPO) Course provides thorough training on BPO management and industry best practices. This course imparts the crucial skills and knowledge necessary to succeed in the field of BPO.

Objectives:

By the end of this Business Process Outsourcing (BPO) Course, participants will be able to:

• Understand the major concepts, tools, and applications of Business Process Outsourcing.
• Appreciate the importance of incorporating BPO processes in the workplace.
• Explore best practices in Business Process Management.
• Understand the dynamics of offshore outsourcing.

Training Methodology:

• Group Discussions
• Case Studies
• Interactive Workshops
• Role-Playing Exercises
• Scenario-Based Learning
• Peer Learning
• Simulation Exercises
• Feedback Sessions
• Self-Assessment Activities

Course Outline:

Unit 1: Move Towards Globalization

• Definitions of Globalization
• History of Globalization
• Measuring Globalization
• Effects of Globalization
• Jobs Produced by Globalization
• Critics of Globalization

Unit 2: Introduction to Outsourcing

• Reasons for Outsourcing
• Management & Corporation
• Qualifications for Outsourcers
• Labor & Government
• Definition of Legal Process Outsourcing

Unit 3: Offshoring

• Definition of Offshoring
• Offshoring Terminology
• Focus Strategy
• Other Aspects of Offshoring
• Intellectual Property Concerns
• Debate and Concerns about Offshoring

Unit 4: Introduction to Business Process Outsourcing

• Benefits of Business Process Outsourcing
• Limitations & Threats of Business Process Outsourcing
• Website Management Outsourcing
• Recruitment Process Outsourcing

Unit 5: Business Process

• History and Definitions of Business Process
• Four Areas of Improvement in Business Processes
• Business Process Definition and Metamodel
• Business Process Mapping
• Communication's Role in Business Processes

Unit 6: Business Process Management

• Definition of Business Process Management
• Business Process Lifecycle
• Business Strategy Management Technology
• Value Stream Mapping
• Human Interaction Management