Business Process Management (BPM) Essentials

Introduction:

Business Process Management (BPM) plays a crucial role in managing economic challenges and maintaining a competitive advantage. This course provides comprehensive insights into the management and rejuvenation of business processes using world-class BPM practices, particularly during a recession.

Participants will explore the fundamental principles of BPM, including strategies for developing impactful results during tough economic times.

Business processes are the platform for organizational transformation as they create a competitive edge for any firm. In this BPM course, the basic concepts of BPM are clarified, showing how to optimize performance under adverse economic conditions.

Objectives:

By the end of this Business Process Management (BPM) training course, participants will be able to:

• Understand what BPM is and identify opportunities that come with an economic recession.
• Articulate an effective BPM strategy.
• Define value within the Business Process design framework.
• Use appropriate capacity ratios and performance indicators.
• Develop frameworks and methods to design and control manufacturing or service operations during economic downturns.
• Support BPM with proven techniques.
• Become managers who practice evidence-based competition leadership.

Training Methodology:

• Discussion Groups
• Case Studies
• Learning by Doing
• Process Mapping
• Learning Through Simulations
• Peer Learning
• Action-Driven Learning Activities
• Feedback Sessions
• Self-Assessment Activities
• Action Planning Sessions

Course Outline:

Unit 1: Business Strategy and Process Management During Economic Downturns

• Basic Principles of Business Operations Performance
• The Development of BPM
• Capacity Decision-Making in BPM
• Designing Various Types of BPM Systems
• Internal Business Processes: Departmentalization, Specialization, Coordination, Centralization, and Decentralization
• Modeling Business Process Management Systems (Goodman et al., 2002)

Unit 2: Designing Business Processes During Economic Downturns

• Products, Services, and Value during Economic Downturns
• Managing the Design Function
• BPM Reviews and Value Analysis
• Technology Transfer Components and Change Strategies (Venkatesh et al., 2003)

Unit 3: Control in Business Process Management

• Control Theory and Planning Levels
• Scheduling, Sequencing, Earliest Start Time, Latest Finish Time, and Theories on Purchasing, Inventory Control, and Just-In-Time (JIT)
• Materials Management and Enterprise Resource Planning (ERP)
• Lean Operations, Agility, and Supply Chain Strategies During Economic Downturns (Christopher & Lee, 2004)

Unit 4: Improving BPM During a Recession

• Defining Quality with F&Q (Framework for Quality)
• Rethinking Roles: Supplier as Partner and Customer as Co-developer
• Quality Measurement Tools (e.g., SPC – Statistical Process Control, Six Sigma Methodology)
• Quality Management Programs and Awards for Excellence

Unit 5: Implementing Business Process Change

• Debunking Myths About the Business Process Manager Role (Smith & Fingar, 2005)
• Strategies for Business Process Improvement and Structured Approaches
• A Review of Strategic Performance Objectives
• Ethics in BPM and Efficient Implementation During Recessionary Times