Advanced IT Infrastructure Library (ITIL): Strategies and Best Practices

Course Introduction

The Advanced ITIL Training – Strategies and Best Practices is designed for IT service managers, infrastructure specialists, and decision-makers who want to master IT Service Management (ITSM) using the ITIL framework. This course focuses on applying ITIL best practices to improve IT governance, reduce risks, enhance service delivery, and align IT services with business objectives.

Participants will explore ITIL lifecycle stages, continual service improvement, governance integration, and how to adapt ITIL for Agile, DevOps, and cloud environments.

Objectives

By the end of this ITIL training course, participants will be able to:

• Understand the advanced ITIL framework and its business value.
• Apply ITIL strategies across service design, transition, operation, and continual improvement.
• Integrate ITIL with Agile, DevOps, and cloud service management.
• Improve IT service quality, reliability, and customer satisfaction.
• Implement ITIL best practices to reduce downtime and optimize resources.
• Use ITIL tools, templates, and case studies for real-world application.

Training Methodology

This ITIL best practices course combines theory with practice through:

• Case studies and industry examples
• Group discussions and workshops
• Role-playing and simulation exercises
• Problem-solving sessions
• Interactive Q&A with ITIL consultants

Course Outline

Unit 1: ITIL Framework Overview

• Evolution of ITIL and ITSM best practices
• Core ITIL principles and lifecycle stages
• ITIL pathways and professional benefits

Unit 2: IT Service Strategy & Governance

• Aligning IT services with business goals
• Strategic portfolio and demand management
• IT governance, compliance, and risk management

Unit 3: Service Design & Transition

• Designing secure and resilient IT services
• Capacity, availability, and continuity planning
• Change, release, and deployment management

Unit 4: Service Operation & Delivery

• Incident, problem, and event management
• Request fulfilment and access management
• Service desk optimization and automation

Unit 5: Continual Service Improvement (CSI)

• ITIL CSI model and maturity assessments
• KPI measurement and performance improvement
• Driving IT innovation and efficiency

Unit 6: ITIL in the Digital Era

• ITIL and Agile project management
• ITIL for DevOps and CI/CD pipelines
• Cloud service integration and automation