Advanced Engineering and Management Techniques

Introduction

The Advanced Engineering and Management Course is designed to provide professionals with the skills and knowledge essential for advanced engineering project management. This course covers critical areas such as Project Risk Analysis and Management, Maintenance Strategies, Maintenance Contracting and Outsourcing, Contract Risk Management and Compliance, Service Level Agreements, Quality Assurance and Quality Control, and Optimization of Equipment Maintenance and Replacement Decisions.

Participants will gain expertise in managing projects that involve maintenance, upgrades, replacements, and new developments. The course aims to enhance skills in negotiating and managing contractor agreements, particularly in the context of outsourcing maintenance services. It also prepares candidates to handle legal complexities and complaints related to guarantee claims, making it ideal for those seeking to advance their careers in project management and engineering.

Objectives

At the end of this course, participants will be able to:

• Develop advanced project risk analysis and management skills.
• Formulate and implement effective maintenance strategies.
• Manage maintenance contracting and outsourcing processes.
• Ensure contract risk management and compliance.
• Create and oversee comprehensive service-level agreements.
• Apply quality assurance and quality control techniques.
• Optimize equipment maintenance and replacement decisions.
• Lead projects involving maintenance, upgrades, replacements, and new developments.
• Enhance skills in negotiating contractor agreements during outsourcing maintenance.
• Understand and manage legal cases and complaints in guarantee claims.

Training Methodology

• Case Studies
• Participatory Workshops
• Group Work
• Role Play
• Simulation
• Panel Discussions

Course Outline

Unit 1: Project Risk Analysis & Management

• Recognize types of project threats and their effects.
• Formulate risk treatment options.
• Develop and incorporate risk management strategies.
• Identify, monitor, and control risks through all project phases.
• Facilitate risk management workshops and simulations.
• Employ and integrate various risk analysis tools.

Unit 2: Maintenance Strategies

• Understand different maintenance strategies: preventive, predictive, and corrective.
• Develop appropriate maintenance schemes for the organization.
• Eliminate delays in maintenance planning and scheduling.
• Assess benefits of various maintenance strategies relative to their costs.
• Integrate maintenance strategies within the asset management process.

Unit 3: Maintenance Contracting & Outsourcing

• Acquire concepts of maintenance contracting and outsourcing.
• Assess potential maintenance contractors.
• Prepare, negotiate, and finalize maintenance contracts.
• Track contractor performance and relationships.
• Analyze advantages and disadvantages of outsourcing maintenance.

Unit 4: Contract Risk Management & Compliance

• Identify risks associated with contract documents.
• Propose corrective measures for contract issues.
• Ensure contract terms are fulfilled properly.
• Maintain quality and records of contract documents.
• Address and arbitrate contract agreements and obligations.

Unit 5: Service Level Agreements

• Describe service level agreements and their coverage.
• Create performance measuring indicators like ‘performance guarantees.’
• Draft and evaluate service level agreements.
• Measure compliance and review current agreements for necessary changes.

Unit 6: Quality Assurance (QA) & Quality Control (QC)

• Differentiate QA from QC processes.
• Apply QA/QC techniques to projects.
• Conduct quality audits.
• Monitor and control quality using statistical methods.
• Foster a culture of continuous improvement.

Unit 7: Optimizing Equipment Maintenance and Replacement Decisions

• Identify asset capabilities and factors for replacement decisions.
• Estimate life cycle costs for rehabilitation decisions.
• Plan maintenance periods to extend asset life.
• Address potential breakdowns and maintenance scheduling.

Unit 8: Leading Maintenance, Upgrade, and Replacement Projects

• Design, plan, and execute maintenance, upgrade, and replacement projects.
• Prepare and manage project charters and plans.
• Allocate resources effectively.
• Control project timelines and accomplishments.
• Manage project stakeholders and communication.

Unit 9: Negotiating Contractor Agreements

• Develop negotiation skills for maintenance contracts.
• Understand key principles and clauses in contract documents.
• Manage conflicts and achieve satisfactory agreements.
• Handle post-signing contract dealings.
• Ensure clear contract documentation to prevent misunderstandings.

Unit 10: Legal Cases and Complaints in Guarantee Claims

• Understand legal aspects of guarantee claims.
• Identify common issues in guarantee claims.
• Resolve disputes and legal complications.
• Handle claims properly and correctly.
• Settle complaints with legal assistance.