Achieving Excellence in Administration

Introduction:

Administrative professionals are highly valued for their multitasking abilities, capacity to handle top-level assignments, and proficiency in both speed and accuracy. To effectively organize every aspect of your professional life—from office management and meetings to travel arrangements and executive support—you need a diverse set of skills and attributes.

This training will equip you with practical knowledge essential for becoming a proficient administrative officer capable of managing multiple tasks. The program focuses on developing the mental state, confidence, and composure necessary for effective self-control, task management, and professional interpersonal relations, ultimately leading to administrative excellence.

Designed to enhance the skills of any administrator, this comprehensive course offers the opportunity to obtain an administrative assistant certificate or upgrade your certification, ensuring you stay current with modern trends in the field.

Objectives:

Upon completion of this program, graduates should be able to:

• Increase efficiency by working smarter and managing time effectively.
• Develop strategies for setting both short-term personal goals and long-term organizational goals.
• Communicate assertively and clearly across different levels.
• Present themselves professionally in business meetings and presentations.
• Manage themselves, their office spaces, and their executives more effectively.

Training Methodology:

• Interactive Workshops
• Case Studies
• Simulated Experiences
• Group Discussions
• Personal Evaluation Instruments
• Coaching and Mentoring
• Peer Feedback Sessions
• Live Projects/Field Work/Case Studies
• Critical Incident Diaries/Journaling and Reflective Journals

Course Outline:

Unit 1: Master Your Workloads

• Work and Personal Vision
• How to Manage Your Day
• Organize Personal Work Priorities and Goals
• The Ideal Desk Layout for Efficient Working
• Setting Up Administration Systems That Work Every Time
• Time Management Secrets to Adopt and Things to Avoid

Unit 2: Essential Communication Skills

• Common Communication Styles
• Assertiveness—Communicating Without Saying No
• Setting Boundaries Without Saying No
• Managing Difficult People/Personalities/Situations
• Confident Body Language and Voice Usage

Unit 3: Working with Your Boss and Your Team

• Creating Strategic Partnerships with Your Boss
• Managing Calendars/Appointment Diaries/Scheduling Apps
• Arranging Travel, Accommodation, and Car Rental
• Procedures for Taking Leave
• Organizing, Attending, and Minuting Meetings
• Conflict Management/Resolution and Active Listening Skills

Unit 4: Professional Etiquette and Communication

• The Art of Professional Telephone Handling and Phone Etiquette
• Business Etiquette for Executives
• Writing Friendly and Professional Emails
• Social Media and Technology Competency
• Event Organization Skills
• Making Effective Presentations

Unit 5: Stress Management and Personal Well-being

• Cultivating a Success-Oriented Mentality
• Staying Motivated and Excited at Work
• Coping with Stress, Worry, and Anger in the Workplace
• Achieving Work-Life Balance
• Prioritizing Personal Well-being
• Creating a Relaxed and Healthy Work Environment