Troubleshooting Windows Systems in Real-World Environments Course

Introduction:

This course equips IT support staff with practical skills to identify and resolve system-level issues in Windows environments. Participants will explore real-world scenarios related to boot failures, system performance, user profile errors, and diagnostic tools. The program emphasizes hands-on practice using built-in tools for fast, effective issue resolution.

Course Objectives:

By the end of this course, participants will be able to:

• Troubleshoot common Windows OS issues using a structured approach
• Utilize built-in diagnostic tools to identify root causes
• Resolve boot problems, slow system performance, and user access errors
• Apply recovery and repair tools, including System Restore, DISM, and SFC
• Improve troubleshooting documentation and minimize downtime

Course Outline:

Unit 1: Troubleshooting Methodologies and OS Basics

• Structured troubleshooting: Identify → Isolate → Resolve → Verify
• Understanding OS architecture and common failure points
• Safe Mode, Recovery Environment, and System Restore
• Types of system failures: symptoms vs. root causes

Unit 2: Diagnostic Tools and Performance Analysis

• Using Task Manager and Performance Monitor
• Event Viewer for error tracking and service failures
• MSConfig for startup optimization
• Disk cleanup, storage checks, and system optimization techniques

Unit 3: User Account and Profile Troubleshooting

• Fixing corrupt or inaccessible user profiles
• Managing permissions and login failures
• Resetting account credentials and policy issues
• Troubleshooting local vs domain-based account problems

Unit 4: System Repair Techniques and Recovery Tools

• Running SFC (System File Checker) and DISM commands
• In-place upgrade vs. clean reinstall
• Backup and restore procedures
• Final troubleshooting simulation: resolving multi-symptom system failure