Supervisory Skills and Leadership Development

Introduction:

The Highly Effective Managers Program: Efficient Tools is designed for managers and business owners to address challenges comprehensively and improve on weak areas through activity-oriented and experiential learning environments.

Participants will gain access to ten key tools for effective management, including practical and efficient methods aimed at enhancing time management, decision-making, and overall managerial effectiveness.

Objectives:

Upon completion of the course, participants will be able to:

• Understand essential skills for new supervisors and managers.
• Recognize the importance of strategic thinking in management.
• Develop effective goal-setting and planning skills.
• Establish a customer-focused executive approach.
• Acquire positive interpersonal techniques that improve relationships.
• Increase their ability to make quality decisions.
• Apply principles of team building, performance, and motivation.
• Implement effective time management strategies.
• Understand roles, stakeholder responsibilities, and stakeholder analysis.
• Develop productive communication methods.
• Set and maintain performance standards, goals, and objectives.
• Create improvement plans to achieve work goals.

Training Methodology:

• Interactive lectures
• Case studies
• Group discussions
• Role-playing exercises
• Scenario-based learning
• Peer feedback sessions
• Hands-on management simulations
• Individual/group presentations
• Q&A sessions
• Reflection & feedback sessions

Course Outline:

Unit 1: Lead Your People

• Definition of a leader and manager
• Differences between leaders and managers
• Tomorrow’s company vs. yesterday's company
• Future leaders of tomorrow’s companies
• Six leadership styles
• Attributes of effective leaders
• Leadership tension

Unit 2: Think Strategically

• Definition of strategic thinking
• Four levels of strategic thinking
• The strategy/operations relationship
• Strategic thinking leading to strategic management
• The three Ws and two Hs

Unit 3: Solve Problems & Make Effective Decisions

• Five core steps in decision-making
• ADADA model
• Barriers to effective decision-making
• Problem-solving using the Ishikawa Model
• Man-method-material-machine approach
• Basic steps and rules in problem-solving

Unit 4: Manage Time

• Recording and analyzing time
• Planning for time management
• Managing roles, not just time
• Tools for time management: annual planner, weekly worksheet, daily work plan
• Interpreting how time management tools can change daily work structure

Unit 5: Stay Stress-Free & Well

• Two types of stress
• Symptoms of anxiety
• Managing stress
• Type A and Type B personality traits
• Managing personal health

Unit 6: Build Great Teams

• Actively building relationships
• Encouraging and stimulating others
• Utilizing a wide range of incentives
• Evaluating and enhancing people’s capabilities
• Respecting others’ views and actions
• Sensitivity to needs and feelings
• Using power and authority with care) Setting achievable yet challenging objectives
• Committing to a course of action
• Using techniques to boost morale and productivity
• Communicating a vision

Unit 7: Communicate & Interpersonal Skills

• Effective communication techniques
• Types of non-verbal communication
• Essential communication skills
• Presentation skills: six key steps
• Do’s and don’ts in delivery

Unit 8: Delegate & Empower

• Delegation vs. Empowerment
• Importance and significance of delegation
• Reasons for delegation failures
• Effective delegation activities
• Benefits and methods of empowering employees
• Guidelines for improving empowerment procedures

Unit 9: Encourage Innovation & Creativity

• Understanding creativity and its potential
• Left-brain vs. right-brain thinking
• Developing creative thinking skills in eight steps
• Overcoming roadblocks to creativity
• Questions to stir imagination
• Steps towards creating a creative environment

Unit 10: Focus on Results through Your People

• Planning and prioritization
• Focusing on objectives
• Tackling challenges and opportunities
• Setting objectives in complex situations
• Attention to detail
• Seeking innovation and utilizing change for growth
• Establishing and communicating high-performance expectations
• Setting challenging goals for self and others
• Using comparative analysis, monitoring, and evaluation tools