Managing Employee Performance, Behavior, and Attitudes

Introduction:

Understanding and managing people effectively requires a deep comprehension of the factors influencing human behavior and motivation. This course on managing employee performance, behavior, and attitudes explores the foundational assumptions about human nature as it pertains to performance and behavior management. Participants will receive practical guidance on leveraging this knowledge to enhance performance management, a crucial aspect of any behavior management training.

Objectives:

By the end of this course, participants will be able to:

• Analyze human actions using organizational behavior paradigms.
• Detect how attitudes affect behavior and motivation, including aspects of anger management and employee behavior.
• Manage employee performance in line with performance management principles.
• Enhance their supervisory and managerial skills through high-performance management strategies.
• Maximize the potential of their employees, integral to performance management and staff development.
• Gain insight into personal attitudes and behaviors.
• Refine practical performance management skills, such as disciplinary procedures, appraisals, and grievance handling.
• Achieve results through effective interpersonal interactions.
• Build confidence and improve interpersonal skills.

Training Methodology:

• Intensive Workshops
• Case Studies
• Role Plays
• Group Discussions
• Hands-On Exercises
• Behavioral Simulations
• Peer Feedback Sessions
• Real-World Scenario Analysis
• Ongoing Assessments

Course Outline:

Unit 1: Performance and the Individual

• Psychological Profiles – Jung’s Typology & Understanding Human Behavior
• Competency Frameworks and Performance Management
• Survey on Human Behavior
• The Iceberg Model of Behavior
• Performance Management Models
• The Johari Window

Unit 2: Managing Employee Performance

• Discipline, Capability, and Grievance Management
• Differentiating Behavior from Conduct
• Policies of Natural Justice
• Objectives of Discipline
• Inefficiency and Box Markings
• Theories of Motivation and Behavior

Unit 3: The Assertiveness Model of Behavior and Attitudes

• Types of Behavior Identified and Described:
  • Aggressive
  • Covertly Aggressive
  • Passive (Aggressive Passive)
  • Assertive
• Communication Skills
• Being Proactive with People

Unit 4: Exercises with Behavior and Attitudes

• Managing Performance
• The Performance Appraisal Interview
• Discipline and Grievance Case Studies and Examples
• Dealing with Cases of Discipline and Grievances
• Case Studies – Real Stories Explored and Developed

Unit 5: Attitudes and Self-Attitudes

• Behavioral Diagnostics Tools
• Styles in Society
• Behavior Models