Healthcare Management and Operations

Introduction

The complex healthcare environment often requires chief executive officers to seek ways to reduce operating costs while simultaneously improving healthcare quality and navigating unforeseen challenges in turbulent times.

Agility and resilience are key skills that enable leaders to respond effectively to changes and challenges. These abilities, collectively known as “adaptive capacity,” reflect the vigor and toughness needed to confront difficult, changing, or adverse conditions.

Designed for professionals seeking advanced managerial expertise and a deeper understanding of managing healthcare institutions, particularly hospitals, and mastering operational aspects of health services delivery, this comprehensive certificate program in healthcare management emphasizes the practical application of conceptual knowledge over pure theory.

Objectives

After completing this Healthcare Operations Management course, participants should be able to:

• Develop their abilities to manage hospital facilities or medical departments, preparing individuals for similar roles.
• Cultivate advanced thinking skills on organizational success, leadership, efficiency, effectiveness, and creativity using the ‘Seven Thinking Hats’ method.
• Gain a better understanding of management functions and quality principles.
• Provide guidance on strategic planning development and implementation.
• Enhance productive collaboration while discouraging unproductive behaviors.

Training Methodology

• Interactive Talks
• Business Case Studies
• Strategic Planning Workshops
• Problem-Solving Exercises Using “Seven Thinking Hats”
• Team Activities and Group Assignments
• Quality Control Training Sessions
• Role-Playing and Simulations
• Peer Feedback and Reflective Sessions
• Expert-Led Q&A Sessions
• Self-Assessment and Evaluation Activities

Course Outline

Unit 1: Healthcare Leadership Principles

• Leadership and Management Functions
• Power Sources of Healthcare Leaders
• Roles of the Healthcare Leader/Manager
• Organizational Mission, Vision, and Values
• Healthcare Leadership Skills
• Healthcare Leadership Styles

Unit 2: Building Agility and Resilience

• Healthcare Effectiveness and Efficiency
• Key Features of Resilient Individuals
• Foundational Skills in Agility and Resilience
• Impact of Agility and Resilience in Healthcare
• Johari Windows and Holland Theory
• Problem Solving and Decision-Making Processes in Healthcare

Unit 3: Creative Healthcare Leadership

• Thinking Skills: PMI, CAF, SCAMPER, Critical Thinking
• Thinking Hats for Healthcare Leaders
• Characteristics of Strategic Thinkers
• Understanding Healthcare Team Dynamics
• Tuckman’s Stages of Team Development
• Belbin’s Team Roles

Unit 4: Healthcare Strategic Management

• Strategic Management Model
• Strategic Competitiveness: Suitability, Feasibility, Acceptability
• ABCDE Model for Strategic Planning
• Strategy Implementation Tools
• SMARTER Goals and SWOT Analysis

Unit 5: Change Management in Healthcare Organizations

• Change Models: Lewin, Kotter, McKinsey 7S, and ADKAR
• Negotiation and Dispute Resolution
• BATNA, WAP, and ZOPA
• Risk Avoidance or Risk Acceptance
• Contingent Valuation Method (CVM)