Executive Certificate in Quality Management

Introduction:

A course in Quality Management Mini MBA has been designed to improve their skills in quality assurance and control, as well as providing best practice for implementing various quality programs such as Total Quality Management (TQM).

Quality management process consists of quality control and assurance that are aimed at enhancing the meeting of customers’ expectations with regard to a product or service. These are systems that include principles, methods and practices that help organizations achieve operational excellence.

Quality management is a critical element of leadership which results into positive working environment. Leaders who have strong foundation will lead to high committed employees with high morals and enhanced performance. By fostering a culture where people are motivated through participation, problem solving, and teamwork, leaders create an atmosphere of motivation within their workforces.

Objectives:

At the end of this Mini MBA in Quality Management course; participants should be able to:

• Gain insights on how leadership enhances quality management systems
• Design processes for measuring and improving quality assurance
• The application of Total Quality Management (TQM) in the enterprise
• Highlight effective techniques for constant improvement in quality
• Understand risk based thinking, leadership and process approach in quality
• Compliance with relevant requirements;
• Become skilled auditors planning, leading and following up audits;

Training Methodology:

• Lectures that permit discussions;
• Case studies analysis
• Group discussions /workshops or seminars
• Simulation/experiential learning
• Game playing activities
• Peer teaching/working sessions/networking ;
• Course work assessment & evaluation approach ;

Course Outline:

Unit 1: Concepts, Dimensions, and Principles of Quality:

• Welcome – Course Introduction.
• Definition & scope dimension/sizes.
• Insights from Quality Gurus.
• Q/A Session.
• Homework given.

Unit 2: The Journey of Quality Improvement:

• Briefing on the previous session.
• Discussion and clarification of homework questions
• Deming Principles in brief.
• Definition of Quality Improvement and Six Sigma Methodology
• Cost Analysis Of Quality.
• Q/A Session.
• Homework assigned.

Unit 3: Tools for Quality Control, Standardization, and Indicators:

• In summary of last class Review of solution to home works Brainstorming as a tool for improvement.
• Master Seven QC Tools.
• American Customer Satisfaction Index (ACSI) ISO (International Organization for Standardization) role
• Q/A Session– have any more questions?

Unit 4: System Analysis in Quality Management (QM):

• Summary from last lecture.
• Homework walkthrough
• Use PESTLE and SWOT analysis templates.
• Identify WHO is really interested.
• The Process Approach (emphasis)
• Q/A Session.
• Homework Assigned

Unit 5: Risk Management in QM and ISO Mandatory Documents:

• Recapitulation of the previous learnings.
• Clearing up Homework Solutions
• Leadership & Commitment revisited
• Risk Management Essentials in QM
• Setting & Achieving Quality Objectives
• Change Management is Necessary
• Understanding Externally Provided Processes, Products, and Services.
• Full List of Mandatory/Optional Documents.
• Q&A – are there any more questions? .
• Concluding General Review